Care Coordination Specialist — Schedule, Connect, and Support

Real Hires; Colombia; Presencial; COP 27.900.000 - 44.640.000; Jornada completa

Descripción de la vacante

Real Hires is seeking a Case Client Coordinator to help ensure clients receive the care they need on time and without unnecessary gaps.

You’ll connect clients, families, caregivers, and the care team, keeping schedules organized and solving issues quickly when plans change.

This role emphasizes organization, clear communication, and careful record keeping in HHA Exchange. Spanish fluency is a plus.

Formación

• Experience in case coordination, scheduling, healthcare, or administration.
• Excellent communication and problem‑solving skills.
• Spanish fluency is a plus.

Responsabilidades

• Schedule and assign caregivers based on client needs and availability.
• Manage inbound and outbound calls with clients, families, and caregivers.
• Handle call-offs, coverage, and schedule changes.
• Manage referrals and service inquiries.
• Maintain accurate records in HHA Exchange.
• Monitor the Call Dashboard and assist with pre-billing.
• Ensure services align with each client’s Plan of Care.
• Report incidents and important changes to management.
• Participate in team meetings and scheduled on-call rotations.

Conocimientos

Case coordination

Scheduling

Healthcare

Administration

Organization

Communication

Problem solving

Call handling

Microsoft Office

HHA Exchange

Spanish

Herramientas

HHA Exchange

Microsoft Office

Descripción del empleo

Real Hires is seeking a Case Client Coordinator to help ensure clients receive the care they need on time and without unnecessary gaps.

You’ll connect clients, families, caregivers, and the care team, keeping schedules organized and solving issues quickly when plans change.

This role emphasizes organization, clear communication, and careful record keeping in HHA Exchange. Spanish fluency is a plus.