Billing Operations Analyst – Invoicing & Insights

UPS; Medellín; On-site; COP 30,000,000 - 42,000,000; Full time

Job summary

UPS is seeking a Billing Admin Associate in Medellín, Colombia to manage customer billing activities and ensure invoices are accurate and timely. The role supports billing operations, addresses inquiries, analyzes data and maintains revenue integrity.

Key responsibilities include generating invoices, adjusting bills on request, preparing reports and resolving discrepancies with internal teams. Strong Excel and English skills are valued.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Good communication skills, both written and spoken.
• Ability to multitask in a fast-paced environment.
• Preferred background in Finance, Business Administration or Accounting.

Responsibilities

• Generate, review and distribute customer invoices.
• Ensure billing accuracy and maintain invoice records.
• Make invoice adjustments upon requests.
• Prepare billing reports.
• Research and resolve billing discrepancies and customer disputes.
• Investigate and address billing or fraud-related issues.
• Monitor billing controls to support accurate revenue recognition.
• Analyze billing data and identify process improvement opportunities.
• Provide administrative and operational support for billing activities.
• Collaborate with internal teams to resolve billing issues.

Skills

Analytical thinking

Attention to detail

Customer service

Multitasking

Excel proficiency

English 65%

Education

Finance/Accounting background

Tools

Microsoft Office

Excel

Job description

UPS is seeking a Billing Admin Associate in Medellín, Colombia to manage customer billing activities and ensure invoices are accurate and timely. The role supports billing operations, addresses inquiries, analyzes data and maintains revenue integrity.

Key responsibilities include generating invoices, adjusting bills on request, preparing reports and resolving discrepancies with internal teams. Strong Excel and English skills are valued.