Bilingual Tech Support Specialist — Spanish/English

Ring; Colombia; Presencial; COP 50.635.000 - 75.952.000; Jornada completa

Descripción de la vacante

Amazon.com Services LLC is seeking a Bilingual Technical Customer Support representative to assist Ring customers in Spanish and English, resolving device, billing, and account issues with a focus on security and a positive customer experience.

The role requires listening well, quick learning, and the ability to work across chat, email, and calls, including nights and weekends. AWS benefits and growth opportunities are highlighted in the description.

Formación

• 2+ years of customer service experience
• Speak, write, and read fluently in Spanish
• Experience Delivering courteous and efficient support to external customers.
• Ability to identify and troubleshoot issues logically and efficiently.
• Willingness for continuous learning.

Responsabilidades

• Provide prompt, efficient, detailed service by engaging directly with Ring's customers
• Serve as a voice and advocate for customers when concerns are surfaced
• Work with customers to understand how they use Ring products to resolve their issues and maximize their investments
• Act as an advocate for customers by reporting and addressing observed areas for improvement
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience
• Assist with customer communication and troubleshooting during Ring product launches
• Work across the customer support spectrum to ensure consistent, high-quality support
• Develop detailed knowledge of specific product lines and features
• Handle various types of customer contact including chat, email, inbound and outbound voice calls

Conocimientos

Bilingual communication

Customer service

Problem-solving

Continuous learning

Herramientas

Salesforce CRM

Microsoft Office

Descripción del empleo

Amazon.com Services LLC is seeking a Bilingual Technical Customer Support representative to assist Ring customers in Spanish and English, resolving device, billing, and account issues with a focus on security and a positive customer experience.

The role requires listening well, quick learning, and the ability to work across chat, email, and calls, including nights and weekends. AWS benefits and growth opportunities are highlighted in the description.