Remote Bilingual Customer Service Associate (EN/ES)

Amazon; Colombia; A distancia; COP 28.433.303 - 34.057.473; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Internet Allowance

Employee Assistance Program (EAP)

Expert training

Descripción de la vacante

Amazon is hiring a Customer Service Associate to support US-based bilingual customers from Colombia. You will handle queries via phone, chat, and email, prevent issues, and deliver an exceptional support experience.

This full-time seasonal remote role requires 40 hours weekly, variable shifts from 6 am to 11 pm, and a quiet, wired internet setup. Training is provided and benefits include internet allowance and EAP.

Formación

• Must be 18+ years and have right to work in Colombia.
• Fluent in English and Spanish (written and spoken).
• Available for varying shifts Mon-Sun within 06:00–23:00.
• Quiet, distraction-free workspace with a dedicated desk and chair.
• High-speed wired internet connection (no WIFI).

Responsabilidades

• First point of contact for US-based bilingual (English/Spanish) customers via phone, chat and/or email.
• Prevent issues, resolve queries, and deliver exceptional support.
• Navigate tools to research solutions and communicate with customers and partners.
• Gather intelligence to prevent potential issues affecting customer experience and delivery performance.

Conocimientos

Bilingual English/Spanish

Communication skills

Descripción del empleo

Amazon is hiring a Customer Service Associate to support US-based bilingual customers from Colombia. You will handle queries via phone, chat, and email, prevent issues, and deliver an exceptional support experience.

This full-time seasonal remote role requires 40 hours weekly, variable shifts from 6 am to 11 pm, and a quiet, wired internet setup. Training is provided and benefits include internet allowance and EAP.