Technical Support Advisor

Tap Growth ai; Bogotá; Presencial; COP 24.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Tap Growth ai in Bogotá is seeking a dedicated Technical Support Advisor to join our team in Bogotá D.C., Colombia. You will provide timely technical assistance to clients, diagnose issues, and ensure customer success in a fast-paced office environment.

Responsibilities include guiding users through solutions, documenting interactions, and collaborating with internal teams to resolve complex problems. English communication is essential for user support and cross-functional collaboration.

Formación

• Minimum 2 years' experience in technical support or related field.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities in English.
• Proficiency with common operating systems and troubleshooting tools.
• Ability to work effectively under pressure in a team-oriented environment.

Responsabilidades

• Provide timely technical support to customers via various channels.
• Troubleshoot hardware, software, or network issues efficiently.
• Document and track customer interactions and resolutions.
• Collaborate with internal teams to resolve complex problems.
• Educate users on product features and best practices.

Conocimientos

Problem solving

Analytical thinking

English communication

Technical troubleshooting

Teamwork under pressure

Descripción del empleo

We are looking for a dedicated and resourceful Technical Support Advisor to join our team in Bogotá D.C., Colombia. If you have at least 2 years of experience providing technical assistance and thrive in a fast-paced office environment, this is your opportunity to make an impact by supporting our clients and ensuring their success.

What You'll Do:

• Provide timely technical support to customers via various channels
• Troubleshoot hardware, software, or network issues efficiently
• Document and track customer interactions and resolutions
• Collaborate with internal teams to resolve complex problems
• Educate users on product features and best practices

What We're Looking For:

• Minimum 2 years' experience in technical support or related field
• Strong problem-solving and analytical skills
• Excellent verbal and written communication abilities in English
• Proficiency with common operating systems and troubleshooting tools
• Ability to work effectively under pressure in a team-oriented environment