Technical Support Advisor

INGEPSY; Girardot; Presencial; COP 26.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

INGEPSY in Bogotá D.C., Colombia is seeking a dedicated Technical Support Advisor with at least 2 years of experience to help clients succeed. You will provide timely assistance across channels and contribute to a fast-paced team environment.

You’ll troubleshoot hardware, software, or network issues, document interactions, collaborate with internal teams, and educate users on product features. Fluent English and strong problem‑solving are essential.

Formación

• 2 years of experience in technical support or related field.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities in English.
• Proficiency with common operating systems and troubleshooting tools.
• Ability to work effectively under pressure in a team environment.

Responsabilidades

• Provide timely technical support to customers via various channels
• Troubleshoot hardware, software, or network issues efficiently
• Document and track customer interactions and resolutions
• Collaborate with internal teams to resolve complex problems
• Educate users on product features and best practices

Conocimientos

Technical support

Customer service

English

Troubleshooting

Teamwork

Descripción del empleo

We are looking for a dedicated and resourceful Technical Support Advisor to join our team in Bogotá D.C., Colombia. If you have at least 2 years of experience providing technical assistance and thrive in a fast-paced office environment, this is your opportunity to make an impact by supporting our clients and ensuring their success.

What You’ll Do:

• Provide timely technical support to customers via various channels
• Troubleshoot hardware, software, or network issues efficiently
• Document and track customer interactions and resolutions
• Collaborate with internal teams to resolve complex problems
• Educate users on product features and best practices

What We’re Looking For:

• Minimum 2 years' experience in technical support or related field
• Strong problem-solving and analytical skills
• Excellent verbal and written communication abilities in English
• Proficiency with common operating systems and troubleshooting tools
• Ability to work effectively under pressure in a team-oriented environment