Bilingual Sales & Customer Success Coordinator — Remote

ElevateHR Group; Medellín; Remote; COP 26,754,000 - 35,672,000; Full time

Benefits offered by this job

Full-time remote

Growth opportunities

Job summary

ElevateHR Group in Medellín is seeking a highly organized Sales & Customer Success Coordinator. You will contact customers, coordinate in-home consultations, and serve as the liaison between customers, sales reps, and installation teams in a fast-paced remote environment.

The ideal candidate is bilingual in English and Spanish, with at least 2 years in customer service or sales support, strong communication, and the ability to work independently with reliable internet and a dedicated workspace.

Qualifications

• Minimum of 2 years in customer service, sales support, or admin coordination.
• Fluent in English and Spanish, written and spoken.
• Excellent communication and multitasking skills.
• Proficient with Microsoft Office Suite.

Responsibilities

• Conduct outbound and inbound calls with customers in both English and Spanish.
• Schedule and coordinate in-home consultations, site visits, and installation appointments.
• Serve as the primary point of contact for customer communications and follow-up.
• Coordinate schedules between customers, sales representatives, and installation teams.
• Assist in creating and preparing sales materials and customer documentation.
• Track project milestones and provide timely updates to customers and internal teams.
• Coordinate shipping, delivery, and installation logistics.
• Handle customer inquiries and resolve concerns in a professional and timely manner.
• Maintain accurate records within CRM and scheduling systems.
• Support sales representatives and management with administrative and operational tasks.
• Ensure a positive customer experience throughout the sales and installation process.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Strong communication

Remote work ability

Tools

Microsoft Office

CRM systems (Salesforce/HubSpot/Zoho)

Job description

ElevateHR Group in Medellín is seeking a highly organized Sales & Customer Success Coordinator. You will contact customers, coordinate in-home consultations, and serve as the liaison between customers, sales reps, and installation teams in a fast-paced remote environment.

The ideal candidate is bilingual in English and Spanish, with at least 2 years in customer service or sales support, strong communication, and the ability to work independently with reliable internet and a dedicated workspace.