Legal Intake Specialist

Bush and Bush Law Group; Sur; On-site; COP 18,000,000 - 24,000,000; Full time

Benefits offered by this job

Positive Culture

Work-life balance

Professional growth opportunities

Team collaboration

Job summary

Bush & Bush Law Group seeks a Bilingual Legal Intake Specialist [Spanish] to be the first contact for potential clients. You will gather information, explain processes, and document data to help attorneys evaluate cases.

Strong English/Spanish, empathy, and organization are essential in a fast-paced legal environment. Join a leading personal injury firm that values compassionate service, professional growth, and collaborative teamwork, with opportunities to advance within the intake and legal

Qualifications

• Bilingual in English and Spanish required.
• High school diploma or equivalent; some college preferred.
• Experience in legal or client intake is a plus.
• Strong communication, organization and empathy for clients.
• Proficient with MS Office and familiar with case management software.

Responsibilities

• Serve as first point of contact with potential clients.
• Gather essential information about accidents and legal needs.
• Explain legal processes and firm services to clients.
• Document details for attorneys and update systems.
• Support attorneys with document preparation and organization.

Skills

Bilingual English/Spanish

Communication skills

Organizational skills

Microsoft Office

Case management software

Empathy

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office Suite

Case management software

Job description

Join Our Team as a Bilingual Legal Intake Specialist at Bush & Bush Law Group!

Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Bilingual Legal Intake Specialist [Spanish] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.

The ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.

Requirements

Key Responsibilities

• Inbound Call Management:
• Professionally handle incoming calls from clients involved in auto accidents
• Gather essential information regarding the accident and potential legal representation needs
• Demonstrate empathy and understanding while maintaining a high level of professionalism
• Client Interaction:
• Communicate effectively with clients to explain legal processes and procedures
• Provide information about the firm's services and answer client queries
• Collect and document relevant details to assist attorneys in evaluating cases
• Multi-Tasking:
• Manage multiple tasks simultaneously in a fast-paced environment
• Efficiently navigate and update electronic systems while engaging with clients on the phone
• Prioritize and address urgent client needs promptly
• Document Management:
• Maintain accurate and confidential client records in compliance with legal standards
• Organize and update client information, ensuring accessibility for legal professionals
• Utilize Excel sheets and other tools to manage and track client data
• Administrative Support:
• Provide administrative assistance to legal professionals as needed
• Collaborate with the legal team to ensure smooth case progression
• Assist in the preparation and organization of legal documents

Qualifications

• Bilingual: Fluency in both English and Spanish is mandatory.
• Education: High school diploma or equivalent required; some college coursework preferred
• Experience: Previous experience in a legal environment or customer service/intake role is preferred
• Communication Skills: Excellent verbal and written communication skills with a strong customer service focus
• Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently
• Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus
• Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor

Benefits

• Positive Culture: Be part of a supportive and innovative team
• Impactful Role: Play a critical role in shaping the future of a growing firm
• Professional Growth: Opportunities for career advancement and ongoing professional development
• Work-Life Balance: Flexible work arrangements to support a healthy balance between personal and professional life