Legal Intake Specialist

Bush and Bush Law Group; Bogotá; Remote; COP 17,538,000 - 26,308,000; Full time

Benefits offered by this job

Positive culture

Professional growth

Remote work

Job summary

Bush & Bush Law Group is seeking a Legal Intake Specialist to be the first point of contact for potential clients. The role requires bilingual English/Spanish communication and a compassionate, organized approach to evaluating cases.

You will manage inbound calls, collect information, explain legal processes, and support attorneys with documentation and case progression in a fast-paced, remote-friendly environment.

Qualifications

• Language: Proficiency in both English and Spanish is required.
• Education: High school diploma or equivalent required; some college coursework preferred
• Experience: Previous experience in a legal environment or customer service/intake role is preferred
• Communication Skills: Excellent verbal and written communication skills with a strong customer service focus
• Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently
• Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus
• Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor

Responsibilities

• Inbound call management: Professionally handle incoming calls from clients involved in auto accidents
• Gather essential information regarding the accident and potential legal representation needs
• Demonstrate empathy and understanding while maintaining a high level of professionalism
• Client interaction: Communicate effectively with clients to explain legal processes and procedures
• Provide information about the firm's services and answer client queries
• Collect and document relevant details to assist attorneys in evaluating cases
• Multi-tasking: Manage multiple tasks simultaneously in a fast-paced environment
• Efficiently navigate and update electronic systems while engaging with clients on the phone
• Prioritize and address urgent client needs promptly
• Document management: Maintain accurate and confidential client records in compliance with legal standards
• Organize and update client information, ensuring accessibility for legal professionals
• Utilize Excel sheets and other tools to manage and track client data
• Administrative support: Provide administrative assistance to legal professionals as needed
• Collaborate with the legal team to ensure smooth case progression
• Assist in the preparation and organization of legal documents

Skills

Bilingual English/Spanish

Excellent communication

Customer service orientation

Organizational skills

Empathetic demeanor

Education

High school diploma

Some college coursework

Tools

Microsoft Office Suite

Case management software

Job description

Join Our Team as a Legal Intake Specialist at Bush & Bush Law Group!

Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Legal Intake Specialist [English/Spanish - Bilingual] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.

The ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.

Key Responsibilities:

• Inbound Call Management: Professionally handle incoming calls from clients involved in auto accidents
• Gather essential information regarding the accident and potential legal representation needs.
• Demonstrate empathy and understanding while maintaining a high level of professionalism
• Client Interaction: Communicate effectively with clients to explain legal processes and procedures.
• Provide information about the firm's services and answer client queries.
• Collect and document relevant details to assist attorneys in evaluating cases.
• Multi-Tasking: Manage multiple tasks simultaneously in a fast-paced environment.
• Efficiently navigate and update electronic systems while engaging with clients on the phone.
• Prioritize and address urgent client needs promptly
• Document Management: Maintain accurate and confidential client records in compliance with legal standards.
• Organize and update client information, ensuring accessibility for legal professionals
• Utilize Excel sheets and other tools to manage and track client data.
• Administrative Support: Provide administrative assistance to legal professionals as needed.
• Collaborate with the legal team to ensure smooth case progression.
• Assist in the preparation and organization of legal documents

Qualifications:

• Language: Proficiency in both English and Spanish is required.
• Education: High school diploma or equivalent required; some college coursework preferred
• Experience: Previous experience in a legal environment or customer service/intake role is preferred
• Communication Skills: Excellent verbal and written communication skills with a strong customer service focus
• Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently
• Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus
• Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor

Compensation will range from $4 to $6 per hour, in addition to commissions.

Schedule: 7:00AM to 4:00PM OR 10:30AM to 7:30PM Central Time.

Benefits

• Positive Culture: Be part of a supportive and innovative team.
• Professional Growth: Opportunities for career advancement and ongoing professional development.
• Remote Work: Work from home while contributing to high-impact projects in a collaborative virtual environment