Legal Intake Specialist

Bush and Bush Law Group; Colombie; À distance; COP 17 538 000 - 26 308 000; Plein temps

Avantages offerts par ce poste

Remote Work

Career Growth

Positive Culture

Résumé du poste

Bush & Bush Law Group is seeking a bilingual Legal Intake Specialist (English/Spanish) to be the first point of contact for potential clients. You will gather information, explain processes, and help determine if a case should be pursued, all while delivering compassionate service.

The role offers remote work options, with a base pay and commissions. Typical schedule supports weekday hours, with occasional weekend shifts as needed.

Qualifications

• Proficiency in English and Spanish is required.
• Strong communication and customer-service focus.
• Ability to manage multiple tasks in a fast-paced environment.

Responsabilités

• Handle inbound calls from potential clients involved in auto accidents.
• Gather essential information to evaluate cases and determine representation needs.
• Explain legal processes and services to clients; document relevant details for attorneys.

Connaissances

Bilingual English/Spanish

Excellent communication

Customer service

Multitasking

Formation

High school diploma or equivalent

Outils

Microsoft Office Suite

Case management software

Description du poste

Join Our Team as a Legal Intake Specialist at Bush & Bush Law Group!

Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Legal Intake Specialist [English/Spanish - Bilingual] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.

The ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.

Compensation includes commissions ranging from $4 to $6 per hour in addition to the base pay.

Requirements

Key Responsibilities

• Inbound Call Management:
• Professionally handle incoming calls from clients involved in auto accidents
• Gather essential information regarding the accident and potential legal representation needs.
• Demonstrate empathy and understanding while maintaining a high level of professionalism
• Client Interaction:
• Communicate effectively with clients to explain legal processes and procedures.
• Provide information about the firm's services and answer client queries.
• Collect and document relevant details to assist attorneys in evaluating cases.
• Multi-Tasking:
• Manage multiple tasks simultaneously in a fast-paced environment.
• Efficiently navigate and update electronic systems while engaging with clients on the phone.
• Prioritize and address urgent client needs promptly.
• Document Management:
• Maintain accurate and confidential client records in compliance with legal standards.
• Organize and update client information, ensuring accessibility for legal professionals
• Utilize Excel sheets and other tools to manage and track client data.
• Administrative Support:
• Provide administrative assistance to legal professionals as needed.
• Collaborate with the legal team to ensure smooth case progression.
• Assist in the preparation and organization of legal documents

Qualifications

• Language: Proficiency in both English and Spanish is required.
• Education: High school diploma or equivalent required; some college coursework preferred
• Experience: Previous experience in a legal environment or customer service/intake role is preferred
• Communication Skills: Excellent verbal and written communication skills with a strong customer service focus
• Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently
• Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus
• Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor

Schedule

• Weekday Shifts: 7:00 AM to 4:00 PM or 10:30 AM to 7:30 PM Central Time.
• Weekend Shift: Availability to work weekend shifts may be required.

Benefits

• Positive Culture: Be part of a supportive and innovative team.
• Professional Growth: Opportunities for career advancement and ongoing professional development.
• Remote Work: Work from home while contributing to high-impact projects in a collaborative virtual environment