Legal Intake Specialist

Bush & Bush Law Group; Bogotá; Remote; COP 17,435,000 - 26,153,000; Full time

Benefits offered by this job

Remote work

Positive culture

Career growth opportunities

Job summary

Bush & Bush Law Group is seeking a Legal Intake Specialist (English/Spanish bilingual) to be the first point of contact for potential clients. The role emphasizes empathetic communication, fast-paced multitasking, and accurate data gathering for case evaluation.

The position offers remote work with weekday and weekend shifts; candidates should be proficient in MS Office and familiar with case management software. High school diploma required; some college preferred.

Qualifications

• Bilingual ability in English and Spanish is required.
• High school diploma or equivalent; some college coursework preferred.
• Experience in legal intake or customer service is preferred.
• Strong communication and customer-service focus is essential.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft Office and case management software a plus.

Responsibilities

• Inbound call management from prospective clients involved in auto-related incidents.
• Explain legal processes and services; gather information for case evaluation.
• Document and update client details; maintain confidentiality.
• Provide administrative support and coordinate with the legal team.
• Navigate electronic systems while engaging with clients on calls.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Time management

Microsoft Office

Case management software

Empathy

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Excel

Job description

Join Our Team as a Legal Intake Specialist at Bush & Bush Law Group!

Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Legal Intake Specialist [English/Spanish - Bilingual] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.

The ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.

Compensation includes commissions ranging from $4 to $6 per hour in addition to the base pay.

Requirements

Key Responsibilities:

1. Inbound Call Management:

• Professionally handle incoming calls from clients involved in auto accidents
• Gather essential information regarding the accident and potential legal representation needs.
• Demonstrate empathy and understanding while maintaining a high level of professionalism.

2. Client Interaction:

• Communicate effectively with clients to explain legal processes and procedures.
• Provide information about the firm's services and answer client queries.
• Collect and document relevant details to assist attorneys in evaluating cases.

3. Multi-Tasking:

• Manage multiple tasks simultaneously in a fast-paced environment.
• Efficiently navigate and update electronic systems while engaging with clients on the phone.
• Prioritize and address urgent client needs promptly.

4. Document Management:

• Maintain accurate and confidential client records in compliance with legal standards.
• Organize and update client information, ensuring accessibility for legal professionals.
• Utilize Excel sheets and other tools to manage and track client data.

5. Administrative Support:

• Provide administrative assistance to legal professionals as needed.
• Collaborate with the legal team to ensure smooth case progression.
• Assist in the preparation and organization of legal documents.

Qualifications:

• Language: Proficiency in both English and Spanish is required.
• Education: High school diploma or equivalent required; some college coursework preferred.
• Experience: Previous experience in a legal environment or customer service/intake role is preferred.
• Communication Skills: Excellent verbal and written communication skills with a strong customer service focus.
• Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently.
• Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus.
• Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor.

Schedule:

Weekday Shifts: 7:00 AM to 4:00 PM or 10:30 AM to 7:30 PM Central Time.

Weekend Shift: Availability to work weekend shifts may be required.

Benefits

• Positive Culture: Be part of a supportive and innovative team.
• Professional Growth: Opportunities for career advancement and ongoing professional development.
• Remote Work: Work from home while contributing to high-impact projects in a collaborative virtual environment.