Bilingual Legal Client Support Specialist

Emapta Global; Bogotá; On-site; COP 119,583,000 - 163,640,000; Full time

Benefits offered by this job

Upskilling via Emapta Academy

Indefinite-Term Contract

20 vacation days

Laptop provided

Job summary

EMAPTA Global is hiring an Immigration Assistant - Client Status Representative to support US insurance litigation by maintaining clear, responsive client communication. You will bridge clients and attorneys to keep case progression on track.

You will handle inquiries in English and Spanish, coordinate with legal teams, and deliver accurate updates while growing your bilingual skills. The role includes a five-day workweek, vacation days, a company laptop, and access to Emapta Academy for ongoing

Qualifications

• 1–3 years of relevant legal assistant or customer support experience in the legal field.
• Strong understanding of first-party insurance litigation and client communication processes.
• Excellent customer service and client relationship management skills.
• Excellent verbal and written communication in English and Spanish.
• Proficiency in Microsoft Word, Outlook, Excel and other Microsoft 365 apps.

Responsibilities

• Provide clients with accurate and timely updates on status of their cases.
• Handle a high volume of inbound client calls with strong service.
• Address and resolve client complaints and inquiries promptly.
• Build trusted client relationships through active listening and clear communication.
• Collaborate with attorneys and legal staff to advance cases and ensure accurate client communication.
• Perform clerical and administrative duties as assigned.

Skills

Bilingual English/Spanish

Client communication

Customer service

Tools

Microsoft Word

Outlook

Excel

Microsoft 365

Job description

EMAPTA Global is hiring an Immigration Assistant - Client Status Representative to support US insurance litigation by maintaining clear, responsive client communication. You will bridge clients and attorneys to keep case progression on track.

You will handle inquiries in English and Spanish, coordinate with legal teams, and deliver accurate updates while growing your bilingual skills. The role includes a five-day workweek, vacation days, a company laptop, and access to Emapta Academy for ongoing