Bilingual Gaming Support Specialist

TP; Bogotá ciudad; On-site; COP 22,320,000 - 44,640,000; Full time

Benefits offered by this job

40 hours per week

Weekends off

Performance bonuses

Indefinite contract

Gaming Arena access

Employee fund benefits

Job summary

TP is seeking a Gaming Expert to support customers by answering inquiries, offering clear guidance, and delivering effective solutions across service scenarios. You will focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

The role requires bilingual English (C1), strong communication, problem-solving, and a collaborative mindset.

Qualifications

• Customer-focused professional who genuinely enjoys helping others.
• Solution-driven thinker who resolves situations efficiently and accurately.
• Clear communicator who explains information in a simple, friendly and confident way.
• Bilingual with intermediate to advanced English (C1), ready to grow in a global environment.

Responsibilities

• Support customers by responding to inquiries, providing guidance, and delivering effective solutions across service scenarios.
• Understand customer needs, handle information responsibly, and ensure a smooth, positive experience in every interaction.

Skills

Customer service

Communication

Problem solving

Teamwork

English (C1)

Discretion

Job description

TP is seeking a Gaming Expert to support customers by answering inquiries, offering clear guidance, and delivering effective solutions across service scenarios. You will focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

The role requires bilingual English (C1), strong communication, problem-solving, and a collaborative mindset.