Customer Expert Bilingual – C1

TP; Bogotá ciudad; On-site; COP 36,000,000 - 48,000,000; Full time

Benefits offered by this job

Performance bonus 15%

Indefinite-term contract

Gaming Arena access

Employee fund benefits

Job summary

TP in Bogotá seeks a Bilingual Customer Expert to support English-speaking customers, handling inquiries, providing clear guidance, and delivering effective solutions across service scenarios.

You’ll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction. This role offers 42-hour weeks, a 15% performance bonus, and an indefinite-term contract with growth in a global environment.

Qualifications

• Advanced English proficiency (C1) required.
• Ability to handle inquiries across multiple service scenarios.
• Experience in digital business services is a plus.

Responsibilities

• Respond to English-language inquiries with clear guidance.
• Provide friendly, solution-focused support across service scenarios.
• Maintain accurate information and protect customer data.

Skills

Customer-focused

Solution-oriented

Clear communicator

Proactive problem solver

Detail-oriented

Bilingual English C1

Team player

Job description

We’re looking for a Bilingual Customer Expert to join our team in Bogotá. In this role, you’ll support customers in English by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. You’ll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with advanced English proficiency (C1), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability.

Let’s Talk About Benefits:

• Work schedules of 42 hours per week designed to support work-life balance
• Performance-based bonuses to reward your results and commitment: 15%
• Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.