Bilingual Customer Expert (English)

TP; Bogotá ciudad; On-site; COP 36,000,000 - 48,000,000; Full time

Benefits offered by this job

Performance bonus 15%

Indefinite-term contract

Gaming Arena access

Employee fund benefits

Job summary

TP in Bogotá seeks a Bilingual Customer Expert to support English-speaking customers, handling inquiries, providing clear guidance, and delivering effective solutions across service scenarios.

You’ll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction. This role offers 42-hour weeks, a 15% performance bonus, and an indefinite-term contract with growth in a global environment.

Qualifications

• Advanced English proficiency (C1) required.
• Ability to handle inquiries across multiple service scenarios.
• Experience in digital business services is a plus.

Responsibilities

• Respond to English-language inquiries with clear guidance.
• Provide friendly, solution-focused support across service scenarios.
• Maintain accurate information and protect customer data.

Skills

Customer-focused

Solution-oriented

Clear communicator

Proactive problem solver

Detail-oriented

Bilingual English C1

Team player

Job description

TP in Bogotá seeks a Bilingual Customer Expert to support English-speaking customers, handling inquiries, providing clear guidance, and delivering effective solutions across service scenarios.

You’ll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction. This role offers 42-hour weeks, a 15% performance bonus, and an indefinite-term contract with growth in a global environment.