Bilingual Customer Service Expert ? Work From Home English B2+

Teleperformance Colombia; Bogotá; Remote; COP 44,640,000 - 61,380,000; Full time

Benefits offered by this job

Work From Home

42-hour work week

15% performance bonus

Indefinite-term contract

Employee fund benefits

Job summary

Teleperformance Colombia is seeking a Bilingual Customer Service Specialist to join our team in a Work-From-Home role in Colombia. You will support customers in English by answering inquiries, offering clear guidance, and delivering effective solutions across multiple service scenarios.

We value customer focus, proactive problem solving, and strong communication skills. This permanent, full-time position offers a 42-hour work week, a 15% performance bonus, and employee benefit programs in a

Qualifications

• Must be fluent in English and able to communicate clearly with customers.
• Customer-focused professional who enjoys helping others.
• Solution-driven and able to resolve issues efficiently.
• Strong communication and attentiveness to customer needs.
• Proactive, calm, and detail-oriented in diverse scenarios.
• Bilingual with advanced English (B2+) for global support.

Responsibilities

• Support customers in English by responding to inquiries and providing clear guidance.
• Deliver effective solutions across various service scenarios.
• Understand customer needs and ensure a positive experience with every interaction.
• Handle information responsibly and maintain discretion.

Skills

Advanced English

Bilingual English

Customer-focused

Clear communicator

Job description

Were looking for a Bilingual Customer Service Specialist to join our team in a Work-From-Home role. In this role, youll support customers in English by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. Youll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with advanced English proficiency (B2+), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability.

Lets Talk About Benefits:

• Work From Home
• Work schedules of 42 hours per week designed to support work-life balance
• Performance-based bonuses to reward your results and commitment: 15%
• Indefinite-term contract for long-term stability.
• Employee fund benefits that support your financial wellbeing.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.