Bilingual Customer Expert: Delight & Resolve

TP; Bogotá; On-site; COP 23,510,000 - 28,161,000; Full time

Benefits offered by this job

Gaming Arena access

Employee fund benefits

Indefinite-term contract

Job summary

TP in Bogotá is seeking a bilingual Customer Expert to join our TOP Team. You will support customers by responding to inquiries, offering clear guidance, and delivering effective solutions across service scenarios.

The ideal candidate is customer-focused, a clear communicator with English at B2 level, and a proactive problem solver who can stay calm under pressure. This is a long-term, indefinite contract with growth opportunities.

Qualifications

• Customer-focused professional who genuinely enjoys helping others.
• Solution-driven thinker who resolves situations efficiently and accurately.
• Clear communicator who explains information in a simple, friendly, and confident way.
• Proactive problem solver who stays calm and focused in different customer scenarios.
• Responsible and detail-oriented person who handles information with care and discretion.
• Bilingual communicator with intermediate to advanced English proficiency (B2 Level), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability.

Responsibilities

• Respond to customer inquiries and provide clear guidance across service scenarios.
• Deliver effective solutions and ensure a smooth, positive experience for customers.
• Understand customer needs and handle information responsibly and discreetly.
• Collaborate with teammates to maintain high service quality and customer satisfaction.

Skills

Customer-focused

Solution-driven

Clear communication

Problem solving

Detail-oriented

Bilingual English (B2)

Team player

Job description

TP in Bogotá is seeking a bilingual Customer Expert to join our TOP Team. You will support customers by responding to inquiries, offering clear guidance, and delivering effective solutions across service scenarios.

The ideal candidate is customer-focused, a clear communicator with English at B2 level, and a proactive problem solver who can stay calm under pressure. This is a long-term, indefinite contract with growth opportunities.