Bilingual Customer Expert, Inglés B2, Presencial Bogotá Connecta— BN

TP; Bogotá; Sur place; COP 23 510 000 - 28 161 000; Plein temps

Avantages offerts par ce poste

Gaming Arena

Employee fund benefits

Résumé du poste

TP in Bogotá Connecta is seeking a Bilingual Customer Expert to join our team in BOGOTÁ CONNECTA (Ac. 26 #92-32).

You will respond to inquiries, provide clear guidance, and deliver effective solutions across service scenarios, ensuring a smooth and positive experience in every interaction. We value a customer-focused, solution-driven, and proactive teammate who communicates clearly and works well with others.

Qualifications

• A bilingual communicator with intermediate to advanced English proficiency (B2).
• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.

Responsabilités

• Support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios.
• Focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Connaissances

Bilingual communication (English B2)

Customer-focused

Solution-driven

Clear communication

Proactive problem solver

Team player

Detail-oriented

Description du poste

We’re looking for a Bilingual Customer Expert to join our team in BOGOTÁ CONNECTA (Ac. 26 #92-32).

In this role, you’ll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. You’ll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with intermediate to advanced English proficiency (B2), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability

Let’s Talk About Benefits:

Work schedules of 42 hours per week*, designed to support work-life balance. TRN Tuesday-Saturday 8am- 5pm ( 2 weeks) / OPS Range between 7am-6pm (2 Days off)

Salary 2´315.000+ bonuses

Indefinite-term contract for long-term stability.

Access to our exclusive Gaming Arena, designed for entertainment and team connection.

Employee fund benefits that support your financial wellbeing.

*Terms and conditions apply.

Lugar de Trabajo

BOGOTÁ CONNECTA [Ac. 26 #92-32]

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!