Bilingual Customer Expert, Inglés B2, Presencial Bogotá Iserra 100 — Bn

Tp; Bogotá; Sur place; COP 32 000 000 - 42 000 000; Plein temps

Avantages offerts par ce poste

Gaming Arena access

Employee fund benefits

Résumé du poste

TP is seeking a Bilingual Customer Expert in Bogotá to assist customers by addressing inquiries, offering clear guidance, and delivering effective solutions across service scenarios. You will focus on understanding customer needs and ensuring a smooth, positive experience in every interaction.

In this role you’ll communicate clearly, stay proactive under pressure, and adhere to high standards of discretion and professionalism. Growth opportunities exist in a global environment.

Qualifications

• Customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with intermediate to advanced English proficiency (B2 or above), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability

Responsabilités

• Support customers by responding to inquiries and providing clear, friendly guidance.
• Deliver effective solutions across different service scenarios to enhance customer satisfaction.
• Focus on understanding customer needs and ensure a positive experience in every interaction.
• Handle information responsibly and with discretion.

Connaissances

Customer-focused

Problem solving

Clear communication

Team player

Detail-oriented

Bilingual English (B2+)

Description du poste

We’re looking for a Bilingual Customer Expert to join our team in Bogotá ( BOGOTÁ ISERRA 100Tv. 55 #98A-66) .

In this role, you’ll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. You’ll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with intermediate to advanced English proficiency (B2 or above), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability

Let’s Talk About Benefits:

• Work schedules of 42 hours per week*, designed to support work-life balance. TRN L-V 7am- 4pm ( 4 weeks) / OPS Range between 7 AM - 16 PM or 9 AM - 18 PM + 2 DAYS OFF
• Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing.
• *Terms and conditions apply.

Lugar de Trabajo

[BOGOTÁ, Iserra 100 Tv. 55 #98A-66]

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP , we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!