Customer Care Associate

Iron Mountain; Bogotá ciudad; Presencial; COP 24.000.000 - 36.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Equipment provided for remote and on‑c

Comprehensive benefits

Descripción de la vacante

Iron Mountain, Bogotá, is seeking a bilingual Customer Service Agent to join our Customer Care team. As the first contact for diverse customers, you will own client requests, guide accounts through complex service needs, and turn routine inquiries into exceptional experiences across physical and digital touchpoints.

The role emphasizes collaboration with operations and business teams, requires 1+ year in customer service, advanced English (C1), and strong written communication.

Formación

• 1+ year of experience in Customer Service, Call Center, or related roles.
• Advanced English proficiency (C1) in speaking, reading, and writing.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and basic data entry.

Responsabilidades

• Manage customer cases across Salesforce Service Cloud and service platforms.
• Support account continuity, handling closure requests, claims, and escalations.
• Coach clients remotely on digital tools to streamline processes.
• Collaborate with operations and business teams to ensure seamless service delivery.

Conocimientos

English (C1)

Customer service

Microsoft Office

High school diploma

Problem solving

Educación

High school diploma or equivalent

Herramientas

Salesforce Service Cloud

Descripción del empleo

COL | Bogotá | Av Cra 45, 114, Oficina 503

Full time

J0104789

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an empathetic, solutions-driven Bilingual Customer Service Agent to join our Customer Care team.

As the first point of contact for our diverse customer base, you'll have the opportunity to take full ownership of client requests, guide accounts through complex service needs, and turn routine inquiries into exceptional experiences. Working closely with cross-functional teams, your clear communication and problem-solving skills will help elevate customer satisfaction across all physical and digital touchpoints.

What You'll Do :

• Manage customer cases: Resolve internal and external requests efficiently across Salesforce Service Cloud and designated service platforms.


• Support account continuity: Handle account closure cases, claims, and escalated issues with urgency and precision.


• Enable customer self-service: Coach and guide clients remotely on digital interaction tools to streamline their processes.


• Drive cross-functional collaboration: Partner with operations and business teams to ensure seamless service delivery and resolution.

What You'll Bring:

• 1+ year of experience in Customer Service, Customer Care, or Call Center environments.


• Advanced English proficiency in speaking, reading, and writing (C1).


• High school diploma or equivalent academic qualification.


• Strong analytical skills, proficiency in Microsoft Office tools, and excellent written communication.

What We Offer :

• Competitive compensation and benefits aligned with experience.


• Flexible work: hybrid telework model.


• Technology equipment and accessories provided for remote and office work.


• Comprehensive health, wellness, and retirement plans.


• Opportunities for continuous learning, professional development, and career growth.

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE