Permanent CSR – Bilingual English for US Client Calls

PERFILES Y SOLUCIONES LOGISTICAS S.A.S.; Metropolitana; On-site; COP 22,320,000 - 35,712,000; Full time

Job summary

Lean Solutions is seeking a highly motivated, fluent English-speaking Customer Service Representative (CSR) to join our team in Bucaramanga, Colombia. The role focuses on handling inbound and outbound calls to support US-based clients.

You will record information accurately in our CRM, maintain a professional, customer-focused attitude, and work as part of a collaborative team under pressure. The position is permanent and direct with Lean Solutions, requiring at least one year of relevant

Qualifications

• Minimum 1 year of experience in customer service or call center roles.
• Advanced English proficiency (spoken and written).
• Excellent communication and active listening skills.
• Ability to work under pressure and as part of a team.
• Basic knowledge of office tools and CRM systems.

Responsibilities

• Answer incoming calls and make outbound calls.
• Provide clear and accurate information about services.
• Accurately record customer information in the system.
• Maintain a professional and customer-focused attitude at all times.

Skills

Advanced English

Communication

Active listening

Teamwork

Tools

CRM systems

Office tools

Job description

Lean Solutions is seeking a highly motivated, fluent English-speaking Customer Service Representative (CSR) to join our team in Bucaramanga, Colombia. The role focuses on handling inbound and outbound calls to support US-based clients.

You will record information accurately in our CRM, maintain a professional, customer-focused attitude, and work as part of a collaborative team under pressure. The position is permanent and direct with Lean Solutions, requiring at least one year of relevant