Colombia Bilingual CSR — Customer Care Excellence

Everise Colombia S.A.S; Bogotá ciudad; On-site; COP 16,740,000 - 27,900,000; Full time

Job summary

Everise Colombia S.A.S. is seeking a Customer Service Representative to provide outstanding service as the primary contact for customers on client programs. You will handle high call volumes, gather information, resolve issues, and maintain strong relationships across various systems.

The role requires 1+ years in customer service, strong communication, and a customer-first mindset. Flexibility for scheduling and weekend/evening coverage is expected, with opportunities to grow within a global

Qualifications

• 1+ years of experience in customer service; degree may be substituted for experience in some cases.
• Stable work history
• Professional appearance
• Strong attention to detail and excellent communication/listening skills
• Ability to pass all skill assessments including demonstrated experience with Microsoft applications
• Bilingual (Spanish/English) skills a plus
• Demonstrated passion for excellence in customer care
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility including weekends, evenings, possible holidays and overtime
• Integrity and commitment to customer satisfaction
• Attendance and dependability requirements
• Typing minimum of 30 WPM
• Team player

Responsibilities

• Handle a high volume of incoming calls professionally and efficiently.
• Gather customer information, assess and fulfill needs, and educate customers on products and services.
• Navigate multiple systems simultaneously to resolve requests.
• Meet or exceed performance metrics for the client and company.
• Resolve issues via one-call resolution guidelines or escalated processes.
• Prepare reports and call dispositions as required.
• Adapt to changes within the business environment.

Skills

Bilingual Spanish/English

Excellent communication

Attention to detail

Typing 30 WPM

Team player

Tools

Microsoft Office

Job description

Everise Colombia S.A.S. is seeking a Customer Service Representative to provide outstanding service as the primary contact for customers on client programs. You will handle high call volumes, gather information, resolve issues, and maintain strong relationships across various systems.

The role requires 1+ years in customer service, strong communication, and a customer-first mindset. Flexibility for scheduling and weekend/evening coverage is expected, with opportunities to grow within a global