Bilingual Billing Specialist — Remote Accounts Expert

Job Duck, LLC; Colombia; Remote; COP 35,841,000 - 38,842,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development and training

Dedicated team support

Opportunity to work with values-alike

Job summary

Job Duck, LLC is hiring a bilingual Billing Specialist to manage client accounts and help clients clearly understand their financial responsibilities in legal matters. You will monitor payments, follow up on missed commitments, and maintain accurate financial records while communicating with clients empathetically and professionally.

The role involves handling a portfolio of 150–200 accounts, resolving disputes, and supporting trust account activity.

Qualifications

• Two years of experience in accounts receivable, billing, or related client-facing financial work.
• Experience with invoices, payments, balances, and client account records.
• Comfort with proactive outbound follow-up on missed payments and overdue balances.
• Experience managing a portfolio of 150–200 active client accounts.
• Familiarity with legal practice management systems is helpful but not required.

Responsibilities

• Prepare trust disbursements under attorney direction.
• Investigate payment discrepancies and recurring account issues.
• Manage the client-facing financial relationship from engagement through final payment.
• Conduct professional conversations with clients who fall behind on payments.
• Identify circumstances preventing payment and discuss options within policies.
• Track and document the next steps for every expected payment.
• Maintain accurate invoices, payments, balances, and payment plans.
• Escalate exceptions, disputes, and unusual situations when necessary.
• Support attorney trust account activity and enter client trust balances.
• Provide recommendations to improve billing processes and reduce friction.

Skills

Accounts receivable

Billing

Collections

Client accounts

Phone follow-up

Financial conversations

Tools

Docketwise

Legal practice management software

Job description

Job Duck, LLC is hiring a bilingual Billing Specialist to manage client accounts and help clients clearly understand their financial responsibilities in legal matters. You will monitor payments, follow up on missed commitments, and maintain accurate financial records while communicating with clients empathetically and professionally.

The role involves handling a portfolio of 150–200 accounts, resolving disputes, and supporting trust account activity.