Billing and Collection Specialist

Job Duck, LLC; Colombia; Remote; COP 35,841,000 - 38,842,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development

Dedicated team support

Opportunity to work with diverse US-cl

Job summary

Job Duck, LLC is hiring a Billing and Collection Specialist to guide clients through the financial side of their cases, connecting payments to outcomes and ensuring clarity and care throughout the process.

The role emphasizes proactive communication, organized workflow, and a client-centric approach, with remote work and collaboration with US-based clients. Opportunity to grow within a dynamic, diverse team.

Qualifications

• 2 years of billing, collections, or AR in a professional services environment; law firm experience strongly preferred.
• Comfort with outbound phone calls and client-facing conversations.
• Proficiency with practice management software, preferably Clio Manage.
• Ability to read and interpret legal invoices, time entries, trust account statements, and engagement agreements.
• Strong written communication skills for escalations, client correspondence, and weekly reporting.
• Proficiency with Google Workspace (Gmail, Sheets, Calendar, Drive).
• Experience with LawPay, Dialpad, or Clio Grow is preferred.
• Reliable computer setup and quiet remote work environment.

Responsibilities

• Walking clients through payment options before accepting an inability to pay.
• Confirming credits, write-offs, and billing holds in writing before finalizing bills.
• Calling every client before sending a replenishment request and ensuring a phone call is attempted.
• Checking attorney calendars for hearings and mediations and requesting additional retainers.
• Producing a weekly Friday report detailing resolved complaints and those awaiting response.
• Providing specific dollar ranges for upcoming costs to prevent surprises for clients.
• Logging every billing complaint with a timestamp and routing to the attorney via email.
• Keeping trust accounts funded and clients informed.
• Leading collection conversations with a brief case update before addressing the balance.
• Maintaining accounts receivable below 2% of total billings.
• Delivering a billing tutorial within five business days of retention.

Skills

Billing & Collections

Client communication

Remote work

Outbound calls

Attention to detail

Tools

Clio Manage

Google Workspace

LawPay

Dialpad

Clio Grow

Job description

JOB DUCK IS HIRING A BILLING AND COLLECTION SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

The Billing Specialist is the person who walks beside the client through the financial side of the hardest experience of their life. You are their guide. You help them understand where their money is going, why it matters, and how every dollar they invest connects to the outcome they're working toward for themselves and their family. You are part of their walk, connecting their payment to their goal. Teaching people how to use the service, showing them the value of what their legal team is doing, and making the financial side of their case feel manageable instead of terrifying. When you do that well, collections happen naturally. Clients who feel informed and cared for pay.The people who thrive in this role are someone who genuinely likes people and is energized, organized without being rigid, and does not wait to be told what needs to happen,

Schedule:

Monday to Friday from 9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Walking clients through all available payment options, including credit cards, personal loans, family support, employer assistance, and legal fee financing programs, before accepting an inability to pay.
• Confirming all credits, write-offs, and billing holds in writing before any related bill is finalized.
• Calling every client before sending a replenishment request and ensuring no replenishment email is sent without a phone call attempt.
• Checking attorney calendars for upcoming hearings, mediations, and trials and initiating additional retainer requests.
• Producing a weekly Friday report detailing complaints resolved during the week and complaints still awaiting attorney response.
• Providing specific dollar ranges for upcoming cost events to ensure clients are never surprised.
• Logging every billing complaint in the tracker with a documented timestamp and routing it to the responsible attorney via email.
• Keeping trust accounts funded and clients informed.
• Leading every collections conversation with a brief case update outlining completed work, upcoming activities, and progress toward the client’s goals before addressing the balance.
• Maintaining accounts receivable below 2% of total billings.
• Delivering a billing tutorial within five (5) business days of client retention, covering retainer structure, evergreen replenishment, invoice format, and billing expectations throughout the case.
• Flagging any matter below the trust threshold to the assigned attorney on the same day.
• Documenting attorney instructions regarding retainer reductions or billing pauses in Clio at the matter level on the same day they are communicated.

What We’re Looking For:

• 2 years of experience in billing, collections, or accounts receivable within a professional services environment; law firm experience strongly preferred.
• Comfort with outbound phone calls and client-facing conversations.
• Proficiency with practice management software, preferably Clio Manage.
• Ability to read and interpret legal invoices, time entries, trust account statements, and engagement agreements.
• Strong written communication skills for escalations, client correspondence, and weekly reporting.
• Proficiency with Google Workspace, including Gmail, Sheets, Calendar, and Drive.
• Experience with LawPay, Dialpad, or Clio Grow preferred.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1015 USD to 1100 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.