Bilingual Remote Client Care Specialist

Job Duck, LLC; Colombia; À distance; COP 40 607 000 - 43 079 000; Plein temps

Avantages offerts par ce poste

Paid time off

Parental leave

Professional development and training

Dedicated team support

Résumé du poste

Job Duck, LLC is hiring a Virtual Client Care Administrative Assistant to join a fast-paced, remote team serving US-based clients. You will manage communications with providers, verify balances, and document interactions in the CRM with professionalism and empathy.

The role requires a minimum of 1 year in client-facing roles, bilingual English/Spanish, strong organizational skills, and reliable home setup. Compensation ranges from 1,150 to 1,220 USD monthly, with benefits and professional

Qualifications

• 1 year of client-facing or customer service experience.
• Bilingual proficiency in English and Spanish.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Empathetic, professional, and able to work independently and collaboratively.

Responsabilités

• Documenting all findings and interactions accurately in the CRM system.
• Maintaining professionalism and empathy in all client and provider interactions.
• Contacting providers to request and review invoices and verify balances.
• Coordinating timely follow-ups with clients, providers, and stakeholders.
• Negotiating with providers on behalf of clients after training period.
• Participating in daily, weekly, and monthly team meetings.
• Confirming applicable insurance coverage for clients.
• Communicating with multiple providers and consolidating inquiries for efficiency.

Connaissances

Bilingual English/Spanish

Client-facing experience

CRM systems

VoIP tools

Organizational skills

Outils

CRM software

VoIP tools

Description du poste

Job Duck, LLC is hiring a Virtual Client Care Administrative Assistant to join a fast-paced, remote team serving US-based clients. You will manage communications with providers, verify balances, and document interactions in the CRM with professionalism and empathy.

The role requires a minimum of 1 year in client-facing roles, bilingual English/Spanish, strong organizational skills, and reliable home setup. Compensation ranges from 1,150 to 1,220 USD monthly, with benefits and professional