Remote Billing & Collections Specialist

Job Duck, LLC; Colombia; Remote; COP 35,841,000 - 38,842,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development

Dedicated team support

Opportunity to work with diverse US-cl

Job summary

Job Duck, LLC is hiring a Billing and Collection Specialist to guide clients through the financial side of their cases, connecting payments to outcomes and ensuring clarity and care throughout the process.

The role emphasizes proactive communication, organized workflow, and a client-centric approach, with remote work and collaboration with US-based clients. Opportunity to grow within a dynamic, diverse team.

Qualifications

• 2 years of billing, collections, or AR in a professional services environment; law firm experience strongly preferred.
• Comfort with outbound phone calls and client-facing conversations.
• Proficiency with practice management software, preferably Clio Manage.
• Ability to read and interpret legal invoices, time entries, trust account statements, and engagement agreements.
• Strong written communication skills for escalations, client correspondence, and weekly reporting.
• Proficiency with Google Workspace (Gmail, Sheets, Calendar, Drive).
• Experience with LawPay, Dialpad, or Clio Grow is preferred.
• Reliable computer setup and quiet remote work environment.

Responsibilities

• Walking clients through payment options before accepting an inability to pay.
• Confirming credits, write-offs, and billing holds in writing before finalizing bills.
• Calling every client before sending a replenishment request and ensuring a phone call is attempted.
• Checking attorney calendars for hearings and mediations and requesting additional retainers.
• Producing a weekly Friday report detailing resolved complaints and those awaiting response.
• Providing specific dollar ranges for upcoming costs to prevent surprises for clients.
• Logging every billing complaint with a timestamp and routing to the attorney via email.
• Keeping trust accounts funded and clients informed.
• Leading collection conversations with a brief case update before addressing the balance.
• Maintaining accounts receivable below 2% of total billings.
• Delivering a billing tutorial within five business days of retention.

Skills

Billing & Collections

Client communication

Remote work

Outbound calls

Attention to detail

Tools

Clio Manage

Google Workspace

LawPay

Dialpad

Clio Grow

Job description

Job Duck, LLC is hiring a Billing and Collection Specialist to guide clients through the financial side of their cases, connecting payments to outcomes and ensuring clarity and care throughout the process.

The role emphasizes proactive communication, organized workflow, and a client-centric approach, with remote work and collaboration with US-based clients. Opportunity to grow within a dynamic, diverse team.