Barranquilla - Customer Service Representative

TaskUs; Perímetro Urbano Barranquilla; On-site; COP 20,088,000 - 31,248,000; Full time

Benefits offered by this job

Private medical insurance for you and…

Scholarship for children

Paid time off

Vacation days

Employee savings program

Wellness & resiliency programs

Growth opportunities

44 hours a week

Food vouchers

Gym onsite

Cafeteria discounts

And more...

Job summary

TaskUs in Barranquilla, Colombia is seeking a customer-focused Teammate to support inquiries via phone, email, and live chat. You will act as the backbone of our service team, delivering accurate responses and working within defined quality guidelines to resolve customer issues.

The ideal candidate has strong problem-solving skills, superb written and verbal English, and flexibility to work on rotating shifts. Training through our Learning and Development team is a key part of the role.

Qualifications

• Excellent verbal and written English communication.

Responsibilities

• Handle inbound and outbound calls and respond to emails and live chat inquiries.
• Resolve customer issues promptly and professionally according to client guidelines.
• Strive for high customer satisfaction and experience.

Job description

Job Description

We are looking for a #RidiculouslyGood Teammate! Could that be you?

So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone who is qualified for this role! We make sure we get the best of the bests. After all, we are a ridiculously good company with our employees being top-notch.

You are going to receive inbound and/or place outbound calls as well as provide accurate and timely responses for inquiries coming through email and live chat support channels in order to manage and resolve customer complaints. Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

Maybe you're wondering; what are we looking for in a Teammate? They have to be....

An Incredible Human: someone with good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.

Eloquent and #RidiculouslyIntelligent: A Teammate with exceptional verbal and written communication in English, focused on resolving issues well.

Flexible Teammate: Teammates should be willing to work on shifting schedules. At the same time, they must be capable of multitasking while maintaining high attention to detail!

Ready for Training: One of TaskUs's culture statements is Continuous Self-Improvement. Teammates need to be prepared to participate in training by the Learning and Development team. Make the most out of this; it's worth it, I promise!

What do we offer?

• Private medical insurance for you and your family and Dental & Vision.


• We support your children's education with a monthly scholarship


• 9 self-managed paid time off days


• 12 self-managed vacation days


• Employee savings program


• Wellness & Resiliency programs


• Growth opportunities


• 44 hours a week, 2 consecutive days off


• Food vouchers


• Gym onsite


• Cafeteria discounts


• And more...

Disclaimer

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.