Medellín - Customer Service Representative

TaskUs; Medellín; On-site; COP 21,000,000 - 33,000,000; Full time

Benefits offered by this job

Private medical insurance

Dental & Vision

Education scholarship

PTO and vacation days

Wellness programs

Growth opportunities

Food vouchers

Gym onsite

Cafeteria discounts

Job summary

TaskUs in Medellín, Colombia, is seeking a dedicated Teammate to be the backbone of our customer support team. You will handle calls and emails, resolving inquiries with care and precision, and maintain high standards of service in line with client guidelines.

Excellent English communication and strong problem-solving skills are essential. This role requires flexibility for shifting schedules and a proactive mindset toward training and personal growth within TaskUs' culture.

Qualifications

• Problem-solving and critical thinking with focus on issue resolution.
• Excellent verbal and written communication in English.
• Willingness to work on shifting schedules and multitask with high attention to detail.
• Open to training from Learning and Development.

Responsibilities

• Handle inbound and/or outbound calls, providing accurate responses.
• Respond to inquiries via email and live chat to resolve issues.
• Manage and resolve customer complaints professionally.
• Ensure customer satisfaction and experience following quality guidelines.

Skills

Problem-solving

Critical thinking

Attention to detail

Multitasking

English communication

Written communication

Job description

Job Description

We are looking for a #RidiculouslyGood Teammate! Could that be you?

So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone who is qualified for this role! We make sure we get the best of the bests. After all, we are a ridiculously good company with our employees being top-notch.

You are going to receive inbound and/or place outbound calls as well as provide accurate and timely responses for inquiries coming through email and live chat support channels in order to manage and resolve customer complaints. Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

Maybe you're wondering; what are we looking for in a Teammate? They have to be....

An Incredible Human: someone with good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.

Eloquent and #RidiculouslyIntelligent: A Teammate with exceptional verbal and written communication in English, focused on resolving issues well.

Flexible Teammate: Teammates should be willing to work on shifting schedules. At the same time, they must be capable of multitasking while maintaining high attention to detail!

Ready for Training: One of TaskUs's culture statements is Continuous Self-Improvement. Teammates need to be prepared to participate in training by the Learning and Development team. Make the most out of this; it's worth it, I promise!

What do we offer?

• Private medical insurance for you and your family and Dental & Vision.
• We support your children's education with a monthly scholarship
• 9 self-managed paid time off days
• 12 self-managed vacation days
• Employee savings program
• Wellness & Resiliency programs
• Growth opportunities
• 44 hours a week, 2 consecutive days off
• Food vouchers
• Gym onsite
• Cafeteria discounts
• And more...

Curious about our #RidiculouslyRefreshing team? Come Join Us!

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.