Customer Service Representative - Cali Norte

TaskUs; Sur; On-site; COP 13,392,000 - 24,552,000; Full time

Job summary

TaskUs is seeking a teammate to handle inbound and outbound calls, emails, and live chat with focus on resolving issues and delivering exceptional service.

They value strong English communication, problem-solving ability, flexibility to work shifts, and a commitment to continuous self-improvement in a fast-paced, supportive environment.

Qualifications

• Strong problem-solving and critical thinking skills focused on issue resolution.
• Exceptional verbal and written English communication.
• Willingness to work on shifting schedules with multitasking and high attention to detail.
• Open to training and continuous self-improvement.

Responsibilities

• Handle inbound and outbound calls and respond to emails and live chat.
• Resolve customer complaints with timely, accurate responses.
• Maintain high customer satisfaction and professionalism per guidelines.

Skills

Problem-solving

Critical thinking

Verbal communication

Written communication

Attention to detail

Multitasking

Job description

Job Description

We are looking for a #RidiculouslyGood Teammate! Could that be you?

So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone who is qualified for this role! We make sure we get the best of the bests. After all, we are a ridiculously good company with our employees being top-notch.

You are going to receive inbound and/or place outbound calls as well as provide accurate and timely responses for inquiries coming through email and live chat support channels in order to manage and resolve customer complaints. Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

Maybe you're wondering; what are we looking for in a Teammate? They have to be....

An Incredible Human: someone with good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.

Eloquent and #RidiculouslyIntelligent: A Teammate with exceptional verbal and written communication in English, focused on resolving issues well.

Flexible Teammate: Teammates should be willing to work on shifting schedules. At the same time, they must be capable of multitasking while maintaining high attention to detail!

Ready for Training: One of TaskUs's culture statements is Continuous Self-Improvement. Teammates need to be prepared to participate in training by the Learning and Development team. Make the most out of this; it's worth it, I promise!

Curious about our #RidiculouslyRefreshing team? Come Join Us!

Disclaimer

Our system requires candidates to apply only within their current state or country of residence. If you don't see the perfect fit in your area just yet, we kindly ask that you explore our other openings to find an offer that aligns specifically with your region. Thank you for helping us keep our process organized and accurate!

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.