Team Lead Trilingual (Portuguese)

TaskUs; Colombia; Presencial; COP 147.956.352 - 184.945.441; Jornada completa

Descripción de la vacante

A leading digital services firm in Colombia is seeking a skilled Team Lead to mentor and guide a team through transitions. This role demands strong leadership, analytical, and problem-solving skills. Candidates should have at least one year of experience in people management, a B2 level of English, and the ability to ensure compliance with customer confidentiality and safety standards. Flexibility with schedules is crucial as operations depend on client needs. Join a dynamic environment where growth and innovation are prioritized.

Formación

• 1 year of prior relevant people management experience in the BPO or call center industry.
• A high-level understanding of customer confidentiality standards.
• Advanced English level (B2).
• Ability to implement and manage KPIs.

Responsabilidades

• Lead a high-performing team through its transition.
• Implement escalation channels and suggest recommendations.
• Develop strategies for achieving team goals.
• Conduct interviews and promote department culture.
• Ensure compliance with Occupational Safety and Health policies.

Conocimientos

People management experience

Strategic thinking

Analytical skills

Creative problem-solving skills

Advanced communication skills

Leadership skills

Descripción del empleo

What does a Team Lead do? Think of yourself as someone who will provide mentorship, guidance, and career development to members of your team, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Team Lead.

You will implement escalation channels by mutually agreed-upon procedures. You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities which will enable the department to develop deeper, more scalable solutions. You will establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results. You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

So, do you have what it takes to be a Team Lead?

Requirements:

• 1 year of prior relevant people management experience in the BPO or call center industry
• A strategic thinker with strong analytical and creative problem-solving skills
• Experience creating and implementing action plans
• A high-level understanding of customer confidentiality standards.
• Performance Management Advanced Coaching Structure (Impact)
• Advanced English level (B2).
• Performance Management
• Advanced Teammate skills
• Development Structure
• Teammate Engagement Planning & Execution Skills with and without a budget.
• You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, QA, NPS, FCR, etc).
• You will be responsible for interviewing Teammates. You will also promote department culture.
• Maintain communication with personnel to know their needs in terms of Occupational Safety and Health.
• Allow the participation of its collaborators in the activities programmed by the COPASST, COEXISTENCE COMMITTEE and/or the organization in OSH aspects.
• Set an example in complying with all the Safety Standards and procedures of the SG.
• Know, understand and apply the Occupational Health and Safety policy.
• Ensure the good order and cleanliness of their area.
• Immediately report acts, unsafe conditions, adverse health conditions, emergencies, environmental impacts or potential environmental impacts, accidents and near misses, safety hazards, process failures, non-conforming products and others that may affect product quality.
• To take care of their health and to perform work activities in a safe manner.
• Provide clear, truthful and complete information about their health condition.
• Comply with the rules, regulations, procedures and instructions of the company's OSHMS and the verbal and written indications in this regard.
• Inform the employer or contractor in a timely manner about the hazards and latent risks in their workplace
• Attend and actively participate in training, induction, prevention and risk control activities defined by the company, the COPASST and the Coexistence Committee.
• Participate and contribute to the fulfillment of the OSH objectives.
• Communicate all suggestions and consult all concerns related to occupational health and safety.
• Make rational use of paper, water, energy and natural resources.
• Elect or be elected as a member of the COPASST or Coexistence Committee.
• Participate in the identification of hazards, evaluation and assessment of risks.
• Promote the improvement of the SG, with the development of suggestions and identification of improvement actions to the SG-OSH.
• Know and apply the actions described in the emergency plan.

Job Expectations:

• This application will be used for positions that are located on-site at one of our offices in Colombia.
• We ask that Team Leaders have an open and flexible schedule - the schedules of operations depend on the client's needs
• Communication Skills
• Leadership
• Problem-Solving
• Performance Management
• Client Management
• Time Management
• Training & Development

About TaskUs

TaskUs (NASDAQ: TASK) provides outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech.

As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!