Representante De Servicio Al Cliente- Portugués

Taskus; Medellín; On-site; COP 26,784,000 - 39,060,000; Full time

Benefits offered by this job

Private health insurance

Dental plan

Life insurance

Wellness programs

Birthday leave

Growth opportunities

Great culture #People1st

Job summary

TaskUs in Medellín, Colombia is seeking a Portuguese-speaking customer service agent to join our multilingual support team. You will respond to inquiries via phone, live chat, and email, ensuring accurate, timely, and friendly service in Portuguese according to client quality guidelines.

Availability for full-time (48 hours per week) and strong written Portuguese, plus excellent multichannel communication skills, are required.

Qualifications

• Availability for full-time (48 hours per week)
• Advanced level of writing in Portuguese
• Strong assertive communication in Portuguese
• Multichannel communication skills (voice, email, social)

Responsibilities

• Provide accurate and timely customer support in Portuguese across channels (phone, live chat, email).
• Follow client quality guidelines to ensure high satisfaction and positive experience.
• Maintain professional and friendly communication with customers.

Job description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

• Medicina prepagada 100% para ti, 50% para 2 miembros de tu familia.
• Plan dental.
• Seguro de vida.
• Porgramas de bienestar.
• Dia de cumpleaños libre.
• Oportunidades de crecimiento.
• Excelente cultura organizacional #People1st.

Como nuestro agento de servicio al cliente en Portugués, estarás brindando respuestas precisas y oportunas para las consultas que lleguen a través de los canales de soporte como llamadas, chat en vivo y correo electrónico de forma profesional según las pautas de calidad establecidas por el cliente y maneniendouna buena experiencia y satisfacción del cliente. Requisitos:

• Disponibilidad de tiempo completo (48 horas por semana, con 2 dias libres).
• Nivel avanzado de escritura en Portugués.
• Habilidad en comunicación asertiva en Portugués.
• Competencias técnicas para comunicarse por multicanal (voz, email y redes sociales).

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.