B2B Fintech Customer Happiness Specialist (Hybrid)

Clara; Bogotá; Presencial; COP 100.120.144 - 140.168.201; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and stock options

Annual learning budget

Flexible vacation

Hybrid work model

Descripción de la vacante

A leading fintech company in Bogotá seeks a Customer Happiness Associate to ensure exceptional support for B2B clients. The role involves resolving complex issues, documenting customer interactions, and maintaining high service standards. Ideal candidates will have at least 2 years of experience in customer support and bilingual proficiency in English and Spanish. The position offers competitive salary, flexible vacation, and an engaging work environment.

Formación

• At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles.
• Strong communication skills in both English and Spanish.
• Ability to handle multiple tickets efficiently.

Responsabilidades

• Resolve escalated support issues through email, chat, and phone.
• Investigate customer problems proactively and document findings.
• Provide follow-up support to ensure complete resolution.

Conocimientos

Customer Support Experience

B2B Client Support

Communication Skills

Attention to Detail

Empathy

Proficiency in English and Spanish

Herramientas

Zendesk

Hubspot

Google Drive

Descripción del empleo

A leading fintech company in Bogotá seeks a Customer Happiness Associate to ensure exceptional support for B2B clients. The role involves resolving complex issues, documenting customer interactions, and maintaining high service standards. Ideal candidates will have at least 2 years of experience in customer support and bilingual proficiency in English and Spanish. The position offers competitive salary, flexible vacation, and an engaging work environment.