Merchant Experience Champion

Nuvei; Bogotá, Distrito Capital; Presencial; COP 72.920.844 - 109.381.266; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation and benefits package

Opportunities for growth and learning

Supportive team environment

Descripción de la vacante

A leading fintech company is seeking a Customer Experience Specialist in Bogotá, Colombia. In this role, you will provide friendly and attentive service to merchants through various channels and resolve issues promptly. The ideal candidate will be fluent in English, have prior customer service experience, and possess strong communication and organizational skills. Nuvei offers a motivating environment with opportunities for growth, a competitive compensation package, and a focus on work-life balance.

Formación

• Fluent in English; Fluency in French is considered an asset.
• Prior experience in customer service, retention, or sales required.
• Strong in communication, organizational, prioritization, and time management skills.

Responsabilidades

• Provide friendly and attentive service to merchants through various channels.
• Investigate issues thoroughly to find quick solutions and customized fixes.
• Work with different teams across the organization to resolve merchant concerns.

Conocimientos

Fluent in English

Fluency in French

Strong communication skills

Strong organizational skills

Prior experience in customer service

Solution-based approach

Descripción del empleo

A leading fintech company is seeking a Customer Experience Specialist in Bogotá, Colombia. In this role, you will provide friendly and attentive service to merchants through various channels and resolve issues promptly. The ideal candidate will be fluent in English, have prior customer service experience, and possess strong communication and organizational skills. Nuvei offers a motivating environment with opportunities for growth, a competitive compensation package, and a focus on work-life balance.