Hybrid Technical Client Care Associate

Visa; Bogotá; Hybride; COP 113 460 156 - 151 280 208; Plein temps

Résumé du poste

A leading financial services company is seeking a Client Care Associate in Bogotá to support merchants with technical issues and customer service. This hybrid role involves resolving inquiries and providing support to ensure client satisfaction. Preferred qualifications include bilingual proficiency in Portuguese and Spanish along with experience in customer service and web technologies. The company offers a dynamic work environment focused on teamwork and excellence.

Qualifications

• Bilingual proficiency in Portuguese and Spanish preferred.
• Customer service experience required.
• Strong technical aptitude and experience with web-based technologies.

Responsabilités

• Respond to incoming and partner requests quickly and professionally.
• Collaborate with teams to provide one-call resolution.
• Manage and troubleshoot escalated technical problems.

Connaissances

Bilingual proficiency in Portuguese and Spanish

Customer service experience

Excellent verbal and written communication

Problem-solving skills

Experience with web-based technologies

Excellent teamwork skills

Outils

Dynamics

PHP

Python

JavaScript

REST

Postman

Description du poste

A leading financial services company is seeking a Client Care Associate in Bogotá to support merchants with technical issues and customer service. This hybrid role involves resolving inquiries and providing support to ensure client satisfaction. Preferred qualifications include bilingual proficiency in Portuguese and Spanish along with experience in customer service and web technologies. The company offers a dynamic work environment focused on teamwork and excellence.