Hybrid Technical Client Care Associate

Visa; Bogotá; Híbrido; COP 113.460.156 - 151.280.208; Jornada completa

Descripción de la vacante

A leading financial services company is seeking a Client Care Associate in Bogotá to support merchants with technical issues and customer service. This hybrid role involves resolving inquiries and providing support to ensure client satisfaction. Preferred qualifications include bilingual proficiency in Portuguese and Spanish along with experience in customer service and web technologies. The company offers a dynamic work environment focused on teamwork and excellence.

Formación

• Bilingual proficiency in Portuguese and Spanish preferred.
• Customer service experience required.
• Strong technical aptitude and experience with web-based technologies.

Responsabilidades

• Respond to incoming and partner requests quickly and professionally.
• Collaborate with teams to provide one-call resolution.
• Manage and troubleshoot escalated technical problems.

Conocimientos

Bilingual proficiency in Portuguese and Spanish

Customer service experience

Excellent verbal and written communication

Problem-solving skills

Experience with web-based technologies

Excellent teamwork skills

Herramientas

Dynamics

PHP

Python

JavaScript

REST

Postman

Descripción del empleo

A leading financial services company is seeking a Client Care Associate in Bogotá to support merchants with technical issues and customer service. This hybrid role involves resolving inquiries and providing support to ensure client satisfaction. Preferred qualifications include bilingual proficiency in Portuguese and Spanish along with experience in customer service and web technologies. The company offers a dynamic work environment focused on teamwork and excellence.