B2B Customer Journey Lead

Open English; Colombia; On-site; COP 144,597,476 - 216,896,215; Full time

Job summary

A leading EdTech platform is seeking a B2B Customer Journey Coordinator in Colombia. This role focuses on enhancing the corporate client experience and ensuring operational excellence. Key responsibilities include supervising the Customer Success team, leading a specialized Call Center, and ensuring compliance with quality standards. Candidates should possess a degree in Business or related fields, and have 2-3 years of experience in operational coordination. Join a dynamic team dedicated to transforming language learning through innovative solutions.

Qualifications

• 2 to 3 years of experience in operational coordination roles, supervision of B2B support teams, or related areas.
• Experience leading or coordinating operational and/or commercial teams.
• High capacity for organization, prioritization, and follow-up.

Responsibilities

• Supervise execution of Customer Success team's processes.
• Coordinate the B2B inbound prospecting team.
• Identify continuous improvement opportunities based on operational findings.

Skills

Operational coordination

Team leadership

Process improvement

Analytical thinking

CRM tools (Salesforce)

English (B2)

Education

Professional degree in Business Administration, Industrial Engineering, Marketing, or related fields

Tools

Excel

Google Sheets

Job description

A leading EdTech platform is seeking a B2B Customer Journey Coordinator in Colombia. This role focuses on enhancing the corporate client experience and ensuring operational excellence. Key responsibilities include supervising the Customer Success team, leading a specialized Call Center, and ensuring compliance with quality standards. Candidates should possess a degree in Business or related fields, and have 2-3 years of experience in operational coordination. Join a dynamic team dedicated to transforming language learning through innovative solutions.