Strategic Customer Experience Leader

Cliente Anonimo; Colombia; On-site; COP 160,616,768 - 240,925,152; Full time

Job summary

A leading customer service company in Colombia is seeking a Strategic Customer Experience and Services Coordinator. This mid-senior level role involves leading a team to provide exceptional service to strategic clients, coordinating projects, and optimizing processes. The ideal candidate has proven experience in customer service or project management, excellent communication skills, and must be available for international travel. Bilingual proficiency in English is required.

Qualifications

• Proven experience in leading customer service teams or project management.
• High intermediate level of English (B2) or higher.
• Experience coordinating projects with diverse stakeholders.

Responsibilities

• Lead and motivate customer service specialist team.
• Serve as main liaison with strategic clients.
• Ensure proper execution of commitments and service.

Skills

Leadership

Communication

Strategic thinking

Problem-solving

Organizational skills

CRM proficiency

Adaptability

Tools

Salesforce

Zendesk

Freshdesk

Job description

A leading customer service company in Colombia is seeking a Strategic Customer Experience and Services Coordinator. This mid-senior level role involves leading a team to provide exceptional service to strategic clients, coordinating projects, and optimizing processes. The ideal candidate has proven experience in customer service or project management, excellent communication skills, and must be available for international travel. Bilingual proficiency in English is required.