Training & Quality Lead — Elevate CX & Compliance

Concentrix; Colombia; Presencial; COP 110.152.377 - 183.587.296; Jornada completa

Descripción de la vacante

A leading customer service provider in Colombia is seeking a Training & Quality Supervisor to lead a team in developing training strategies for operational excellence. This role requires 2–4 years of experience in contact centers, strong leadership skills, and expertise in communication and analysis. The successful candidate will have a direct impact on team performance and client satisfaction, overseeing audits and compliance with both internal and client standards. Competitive benefits and a dynamic environment await.

Formación

• 2–4 years of experience in a Contact Center, Training, and/or Quality environment.
• Proven experience leading teams and managing multiple priorities.
• Strong written and verbal communication skills.
• Self-starter with a strong sense of urgency and ability to perform under pressure.

Responsabilidades

• Lead, coach, and develop a team of Trainers and Quality Evaluators.
• Design, manage, and maintain training schedules aligned with business needs.
• Ensure consistency, accuracy, and quality across training and transactional monitoring processes.
• Analyze performance metrics and lead corrective action plans.
• Build strong partnerships with Operations, Client, and internal stakeholders.

Conocimientos

Team leadership

Communication skills

Analytical skills

Proficiency in Microsoft Office

Coaching and mentoring

Descripción del empleo

A leading customer service provider in Colombia is seeking a Training & Quality Supervisor to lead a team in developing training strategies for operational excellence. This role requires 2–4 years of experience in contact centers, strong leadership skills, and expertise in communication and analysis. The successful candidate will have a direct impact on team performance and client satisfaction, overseeing audits and compliance with both internal and client standards. Competitive benefits and a dynamic environment await.