Associate, Sales Manager B2B - Bilingual

Concentrix; Bogotá; On-site; COP 111,986,262 - 186,643,771; Full time

Job summary

A global customer engagement company is seeking an Associate, Sales Manager B2B to lead their team in Bogotá. This role involves achieving business targets, maintaining CRM data accuracy, and ensuring high levels of client satisfaction. The ideal candidate will have a mid-senior level background in sales management and be bilingual in English and Spanish. Responsibilities include coaching team members, analyzing performance data, and driving strategic initiatives within the sales department.

Qualifications

• Bilingual proficiency in English and Spanish.
• Experience in sales management with a focus on B2B.
• Strong analytical skills with a data-driven approach.

Responsibilities

• Lead the team to achieve business targets.
• Provide accurate sales forecasts and manage CRM data.
• Monitor team performance and conduct coaching sessions.

Job description

Associate, Sales Manager B2B - Bilingual

Concentrix – Bogota, D.C., Capital District, Colombia

Responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

IT Services and IT Consulting