Specialist, Sales Development - Bilingual

Concentrix Experts Colombia S.A.S.; Soacha ciudad; On-site; COP 42,000,000 - 66,000,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. in Bogota is seeking a Specialist in Sales Development who is bilingual (English and Spanish) to engage customers, demonstrate value, and drive contract sales or renewals.

You will manage high volumes of outbound calls and emails, forecast weekly/monthly/quarterly sales, maintain CRM data, master product knowledge, handle objections, qualify leads, and work with a Sales Manager to deliver a professional customer experience. Location: Bogota, Colombia.

Qualifications

• Experience in driving sales through outbound activities.
• Ability to forecast sales on a weekly/monthly/quarterly basis.
• Strong product knowledge and ability to assess client needs.
• Proficient in handling objections to retain or win customers.
• Experience qualifying leads and renewing contracts.
• Excellent communication and teamwork skills.

Responsibilities

• Provide accurate weekly/monthly/quarterly sales forecast.
• Master product knowledge and understand services to assess client needs.
• Initiate steps to resolve customer concerns hindering satisfaction.
• Manage competitive pressures and handle objections to retain customers.
• Handle high volume of outbound calls and emails daily.
• Collaborate with team and management to ensure a professional customer experience.
• Maintain CRM to capture all relevant data.
• Lead qualification, lead conversion, health checks, or renewals as needed.
• Work with Sales Manager and report on progress.

Skills

Outbound sales

Forecasting

Product knowledge

Objection handling

Lead qualification

Communication

Team collaboration

Tools

CRM

Job description

Job Title: Specialist, Sales Development - Bilingual Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location: COL Bogota - Cra. 15 #77-50

Language Requirements: English (Required), Spanish (Required)

Time Type: Full time

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Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.