Customer Success Manager

Confidential Jobs; Bogotá; On-site; COP 40,000,000 - 72,000,000; Full time

Job summary

A leading B2B solutions company in Bogotá seeks an experienced sales professional. As part of the team, you will manage customer relationships and drive innovation in cloud and IT sales. Ideal candidates have 2+ years in B2B sales, strong communication skills, and experience with CRM tools. This full-time position offers a Monday-to-Friday schedule and requires a proactive approach to customer satisfaction.

Qualifications

• 2+ years of experience in B2B or B2C sales.
• Proven track record in achieving sales quotas.
• Experience handling customer-facing roles.

Responsibilities

• Manage customer contacts and communications.
• Conduct product satisfaction health checks.
• Document qualitative and quantitative feedback.
• Develop a level of product knowledge to speak intelligently to customers and address specific objections
• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, the Voice of the Customer
• Initiate steps through appropriate communication channels to address customer concerns or roadblocks prohibiting satisfaction or product usage
• Work with teams and management to promote a positive customer experience

Skills

B2B sales experience

End-to-end sales process knowledge

Excellent communication skills

Product knowledge acquisition

CRM experience

MS Office

CRM experience

Remote work

Tools

Salesforce.com

MS Office

Job description

Overview

Get AI-powered advice on this job and more exclusive features. Are you passionate about IT or cloud-based solutions and ready to boost your career in B2B technical sales? Join Concentrix at our Ecotek site in Bogotá and be part of a dynamic team driving innovation in cloud and IT sales. This is a Monday-to-Friday schedule position, where you’ll work directly with corporate clients to deliver impactful B2B solutions and business value. If you thrive in fast-paced sales environments and enjoy helping businesses grow through tech, we’d love to hear from you!

Responsibilities

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity tools to verify contact information is accurate
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
• Develop a level of product knowledge to speak intelligently to customers and address specific objections
• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, the Voice of the Customer
• Initiate steps through appropriate communication channels to address customer concerns or roadblocks prohibiting satisfaction or product usage
• Work with teams and management to promote a positive customer experience

Qualifications

• 2+ years of experience in B2B (most recent preferred) or B2C sales environments, end-to-end sales process
• Prior success in achievement of personal and team sales quota/goals
• Lead profiling
• Previous experience handling stakeholders, customer facing or back-office roles
• Experience learning new technology and data
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Software Development

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