Associate Manager, B2B Sales - Bilingual

Concentrix; Soacha ciudad; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Concentrix is seeking an Associate Manager for B2B sales in Bogota, Colombia. You will lead a team supporting accounts, drive revenue growth, and ensure customer success through onboarding, adoption, and renewals. Fluency in English (minimum B2) and Spanish are required, with experience in CRM and SaaS sales valued.

The role requires managing performance targets, forecasting, and coaching the team to improve productivity and outcomes. Time type: Full time; Location: Bogotá, CO.

Qualifications

• 1.5+ years leading a B2B Sales team
• Fluent in English; B2 minimum
• Experience in operations and strategy building
• Excellent coaching history
• Proven ability to develop and retain top talent
• Experience maximizing revenue through best practices
• Experience with Salesforce or similar CRM
• Strong communication and problem-solving skills
• A passion for customer experience and team results
• Change management skills

Responsibilities

• Lead team to achieve business targets and KPIs with high customer satisfaction
• Provide accurate sales forecasts and maintain CRM data
• Remove roadblocks and enable the team to win opportunities
• Monitor call time, productivity, and conduct weekly coaching
• Analyze data to develop strategic plays and best practices
• Stay informed on market trends and client services developments
• Be escalation point for clients and address issues promptly
• Maintain alignment with Sales Director and client relationships
• Collaborate on reporting and forecasting with client contacts
• Improve sales processes to deliver a positive customer experience
• Lead buying/renewal processes to boost client satisfaction

Skills

B2B sales leadership

English fluent

Operations & strategy

Coaching history

employee development

CRM experience (Salesforce)

MS Word/Outlook/PowerPoint

sales forecasting

problem solving

customer experience focus

Tools

Salesforce

Microsoft Word

Outlook

PowerPoint

Job description

Job Title: Associate Manager, B2B Sales - Bilingual Job Description

The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

You Have:

• 1.5+ years proven work experience leading a B2B Sales team
• Fluent in English is a must, B2 minimum
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience in Microsoft programs like Word, Outlook and PowerPoint
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• A passion for customer experience and driving team results
• Change Management skills

Preferred:

• Leading sales teams in a sales development motion.
• Previous experience in sales teams for SaaS/Cloud products.

You Will:

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with internal functional resources and external partners to develop a coaching platform
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met
• Work with teams and management to improve sales processes and achieve a positive customer experience
• Lead team to buying/renewal process to achieve greater client satisfaction

Location: COL Bogota - Cra. 15 #77-50

Language Requirements: English (Required), Spanish (Required)

Time Type: Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.