Application Support Engineer

EPAM Systems, Inc.; Colombia; A distancia; COP 66.960.000 - 100.440.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

Paid time off

Learning and development opportunities

LinkedIn Learning access

Global career opportunities

Descripción de la vacante

EPAM Systems, Inc. is seeking an Application Support Engineer to keep critical applications stable, observable, and reliable. You will troubleshoot incidents, analyze logs and databases, and collaborate on improvements across the support lifecycle.

You will resolve production incidents, execute SQL queries, and troubleshoot Java core applications while aligning with ITIL processes. Expect on-call rotations and collaboration with global teams to enhance reliability and operational readiness.

Formación

• 2+ years of application support experience in medium to large ecosystems.
• Strong Java core troubleshooting experience for application errors and monitoring.
• SQL experience with strong query skills.
• ITIL foundation knowledge covering incident, problem, and change management.
• Strong understanding of web app architecture (web/app/DB servers, DNS, firewalls, SSL).

Responsabilidades

• Resolve production incidents by troubleshooting application, database, and connectivity issues.
• Analyze logs and monitoring signals to identify root cause and propose corrective actions.
• Execute SQL queries to validate data and support investigations.
• Troubleshoot Java core applications by interpreting errors and recommending fixes.
• Support ITIL-aligned processes by handling incidents and coordinating changes.
• Operate and monitor pre-built Jenkins pipelines to support releases.
• Collaborate with engineers to improve reliability and observability.
• Document investigations, runbooks, and knowledge articles in Jira/Confluence.
• Coordinate escalations and communicate status and impact clearly.
• Perform network/web troubleshooting including DNS checks and SSL validation.
• Participate in on-call rotation and shift coverage to maintain service continuity.

Conocimientos

Application support

Java troubleshooting

SQL

ITIL

Web architecture

Jenkins

Release management

Communication

On-call readiness

Team collaboration

Educación

ITIL foundation

Herramientas

Jenkins

Jira

Confluence

Elastic

APM logs

Descripción del empleo

We are looking for a motivated Application Support Engineer to help keep business-critical applications stable, observable, and reliable for clients. You will troubleshoot incidents, analyze logs and databases, and collaborate on improvements across the support lifecycle.ResponsibilitiesResolve production incidents by troubleshooting application, database, and connectivity issuesAnalyze logs and monitoring signals to identify root cause and propose corrective actionsExecute SQL queries to validate data, diagnose problems, and support investigation workflowsTroubleshoot Java core applications by interpreting errors, reviewing behavior, and recommending fixesSupport ITIL-aligned processes by handling incidents, contributing to problem records, and coordinating changesOperate and monitor pre-built Jenkins pipelines to support releases and operational tasksCollaborate with engineers to improve system reliability, observability, and operational readinessDocument investigations, runbooks, and knowledge articles in Jira and ConfluenceCoordinate across stakeholders during escalations and communicate status and impact clearlyPerform network and web troubleshooting including DNS checks, SSL validation, and HAR file analysisParticipate in on-call rotation and shift coverage to maintain service continuityRequirements2+ years application support experience in medium to large ecosystemsJava core troubleshooting experience for application errors and monitoringSQL experience with strong query skillsITSM and ITIL foundation knowledge covering incident, problem, and change managementStrong understanding of web application architecture including web/app/DB servers, DNS, firewalls, and SSLHands-on experience with Elastic and APM logs for investigation and monitoringExperience using pre-built Jenkins pipelines and working within release processesPractical database fundamentals across Oracle, MySQL, PostgreSQL, or MS SQLStrong communication skills for clear verbal and written updatesCollaborative teamwork skills with ability to learn independently with guidanceReadiness for shifts, weekend releases, and on-call rotationUpper-Intermediate English proficiency (B2)Nice to haveWindows administration experience including IISVirtualization or containerization exposureCI/CD principles understandingGCP exposure managing applicationsSQL performance tuning knowledge including indexes, stored procedures, and transactionsWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.