Senior Application Support Engineer

EPAM Systems, Inc.; Colombia; A distancia; COP 90.000.000 - 150.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

Paid time off

Upskilling & certifications

LinkedIn Learning access

Global career opportunities

Descripción de la vacante

EPAM Systems, Inc. seeks a Senior Application Support Engineer to ensure reliable operation of business-critical web apps across a complex environment. You will troubleshoot incidents end-to-end and improve monitoring practices.

You will collaborate with ITSM processes, support deployments via Jenkins pipelines, and coordinate with cross-functional teams to restore service quickly, keeping clients informed throughout the process.

Formación

• 3+ years of application support experience in a medium-to-large ecosystem.
• Strong Core Java development experience for troubleshooting and log-based analysis.
• Strong SQL skills with 3+ years of hands-on querying and problem investigation.
• ITSM process knowledge with practical incident, problem, and change management exposure.
• Web application architecture understanding across web/app/DB tiers and networking fundamentals.
• Log and monitoring experience with Elastic logs and APM tooling.
• Good communication skills for clear updates and stakeholder coordination.
• Upper-Intermediate English proficiency (B2) for daily collaboration.

Responsabilidades

• Resolve application incidents by end-to-end troubleshooting across web, app, and database layers.
• Analyze Java logs to identify root causes and recommend corrective actions.
• Execute advanced SQL queries to validate data and support investigations.
• Follow ITSM/ITIL practices to handle incidents, problems, and changes with documentation.
• Monitor systems using Elastic logs and APM to detect anomalies and prevent recurrence.
• Operate and validate pre-built Jenkins pipelines to support deployments and tasks.
• Collaborate in Jira and Confluence to track work, document runbooks, and share knowledge.
• Support releases and on-call coverage across shifts, including evenings and weekends.

Conocimientos

Core Java

SQL querying

ITSM/ITIL

Elastic/APM

Jenkins

Jira/Confluence

CI/CD

English (B2)

GCP

Logs analysis

Windows IIS

Containerization

Networking basics

Herramientas

Jira

Confluence

Jenkins

Elastic

APM

Descripción del empleo

We are looking for a Senior Application Support Engineer to help ensure reliable operation of business-critical web applications across a complex environment. You will troubleshoot issues end-to-end, collaborate through ITSM processes, and improve monitoring and support practices.ResponsibilitiesResolve application incidents by performing end-to-end troubleshooting across web, application, and database layersAnalyze Java core application logs to identify root causes and recommend corrective actionsExecute advanced SQL queries to validate data, diagnose issues, and support investigationsFollow ITSM/ITIL practices to handle incidents, problems, and changes with clear documentationMonitor systems using Elastic and APM logs to detect anomalies and prevent recurrenceOperate and validate pre-built Jenkins pipelines to support deployments and routine operational tasksCollaborate in Jira and Confluence to track work, document runbooks, and share knowledgeSupport releases and on-call coverage across shifts, including evenings, weekends, and scheduled windowsCoordinate with cross-functional teams to restore service quickly and communicate status to clientsCapture and interpret diagnostic artifacts such as browser HAR files and SSL/HTTP traces when neededRequirements3+ years of application support experience in a medium-to-large ecosystemStrong Core Java Development experience for troubleshooting and log-based analysisStrong SQL skills with 3+ years of hands-on querying and problem investigationITSM process knowledge with practical incident, problem, and change management exposureWeb application architecture understanding across web/app/DB tiers and common network fundamentalsLog and monitoring experience with Elastic logs and APM toolingStrong communication skills for clear verbal and written updates and stakeholder coordinationUpper-Intermediate English proficiency (B2) for daily collaboration and documentationNice to haveWindows administration knowledge including IISVirtualization and containerization familiarityCI/CD principles understandingCloud exposure with managing applications in GCPSQL performance tuning experience with indexes, transactions, procedures, and functionsWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.