Senior Application Support Engineer On-Call Global Projects

EPAM Systems, Inc.; Colombia; A distancia; COP 90.000.000 - 150.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

Paid time off

Upskilling & certifications

LinkedIn Learning access

Global career opportunities

Descripción de la vacante

EPAM Systems, Inc. seeks a Senior Application Support Engineer to ensure reliable operation of business-critical web apps across a complex environment. You will troubleshoot incidents end-to-end and improve monitoring practices.

You will collaborate with ITSM processes, support deployments via Jenkins pipelines, and coordinate with cross-functional teams to restore service quickly, keeping clients informed throughout the process.

Formación

• 3+ years of application support experience in a medium-to-large ecosystem.
• Strong Core Java development experience for troubleshooting and log-based analysis.
• Strong SQL skills with 3+ years of hands-on querying and problem investigation.
• ITSM process knowledge with practical incident, problem, and change management exposure.
• Web application architecture understanding across web/app/DB tiers and networking fundamentals.
• Log and monitoring experience with Elastic logs and APM tooling.
• Good communication skills for clear updates and stakeholder coordination.
• Upper-Intermediate English proficiency (B2) for daily collaboration.

Responsabilidades

• Resolve application incidents by end-to-end troubleshooting across web, app, and database layers.
• Analyze Java logs to identify root causes and recommend corrective actions.
• Execute advanced SQL queries to validate data and support investigations.
• Follow ITSM/ITIL practices to handle incidents, problems, and changes with documentation.
• Monitor systems using Elastic logs and APM to detect anomalies and prevent recurrence.
• Operate and validate pre-built Jenkins pipelines to support deployments and tasks.
• Collaborate in Jira and Confluence to track work, document runbooks, and share knowledge.
• Support releases and on-call coverage across shifts, including evenings and weekends.

Conocimientos

Core Java

SQL querying

ITSM/ITIL

Elastic/APM

Jenkins

Jira/Confluence

CI/CD

English (B2)

GCP

Logs analysis

Windows IIS

Containerization

Networking basics

Herramientas

Jira

Confluence

Jenkins

Elastic

APM

Descripción del empleo

EPAM Systems, Inc. seeks a Senior Application Support Engineer to ensure reliable operation of business-critical web apps across a complex environment. You will troubleshoot incidents end-to-end and improve monitoring practices.

You will collaborate with ITSM processes, support deployments via Jenkins pipelines, and coordinate with cross-functional teams to restore service quickly, keeping clients informed throughout the process.