Affinity Insurance Operations Lead

Marsh; Bogotá ciudad; Presencial; COP 40.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Marsh in Bogotá is seeking an US Affinity Supervisor to lead a team handling high-volume administrative and operational processes related to insurance policy servicing, certificate tracking, payment follow-up, and account maintenance.

You will monitor quality, drive productivity, coach staff, and ensure documentation and service standards across account types, while partnering with internal stakeholders to maintain service continuity.

Formación

• Bachelor’s Degree preferred.
• 5+ years experience in a relevant field; 3+ years in insurance, financial services or professional services.

Responsabilidades

• Supervise and support the daily workflow of administrative and operational processing tasks across multiple queues.
• Review, prioritize, and coordinate assignment of work to ensure timely completion and balanced workload distribution.
• Oversee processing of account changes, including address updates, authorized officer changes, and name updates.
• Monitor certificate tracking activities, including new and renewal certificates, to ensure accurate and timely completion.
• Lead follow-up efforts related to missed payments and escalations as needed.
• Oversee policy transaction processing, including cancellations, audits, vehicle changes, deductible changes, and scheduled tasks.
• Support renewal-related processing for lines such as workers’ compensation, EPLI, and NTL.
• Ensure notes, tracker updates, and documentation are accurate for reporting and audit purposes.
• Review work for accuracy and adherence to service standards; identify gaps and recommend improvements.
• Coach and develop team members to strengthen performance and operational knowledge.
• Partner with internal stakeholders to resolve issues and maintain service continuity.
• Track team output and turnaround times to meet goals.

Conocimientos

MS Word

Excel

PowerPoint

Outlook

English fluency

Team leadership

Coaching

Educación

Bachelor’s Degree

Herramientas

MS Office Suite

Descripción del empleo

Marsh in Bogotá is seeking an US Affinity Supervisor to lead a team handling high-volume administrative and operational processes related to insurance policy servicing, certificate tracking, payment follow-up, and account maintenance.

You will monitor quality, drive productivity, coach staff, and ensure documentation and service standards across account types, while partnering with internal stakeholders to maintain service continuity.