Hybrid Insurance Policy Ops Analyst - 48-Hour Turnaround

Marsh; Bogotá ciudad; Hybrid; COP 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Professional development

Inclusive culture

Career opportunities

Job summary

Marsh is seeking a diligent back-office professional to support high-volume policy servicing in a hybrid Bogotá-based role. The candidate will process quotes, bind policies, and maintain thorough account documentation while adhering to a 48-hour turnaround target.

The position emphasizes accuracy, multi-queue prioritization, and collaboration with Account Managers. Join the Affinity team to contribute to efficient processing, diary management, and process improvements.

Qualifications

• Experience in high-volume operational or back-office support in insurance or brokerage.
• Ability to manage multiple queues and meet 48-hour turnaround targets.
• Strong attention to detail in documentation and notes.
• Working knowledge of policy servicing processes (quoting, binding, maintenance).

Responsibilities

• Process account maintenance requests such as address/name changes.
• Prepare quotes for new, win-back, and renewal DSP accounts within 48 hours.
• Bind AL, GL, and WC policies within 48-hour standards.
• Review and dock new business applications; create Velocity shell when needed.
• Review and dock win-back applications; set diary reminders for Account Managers.
• Record work, processing time, and volumes in trackers with detailed notes.
• Manage work across multiple queues while meeting quality and service expectations.
• Perform additional duties as assigned.

Skills

Operational support

Multitasking

Detail-oriented

Policy servicing

Tools

Velocity workflows

Docking applications

Diary management

Job description

Marsh is seeking a diligent back-office professional to support high-volume policy servicing in a hybrid Bogotá-based role. The candidate will process quotes, bind policies, and maintain thorough account documentation while adhering to a 48-hour turnaround target.

The position emphasizes accuracy, multi-queue prioritization, and collaboration with Account Managers. Join the Affinity team to contribute to efficient processing, diary management, and process improvements.