Bilingual Operations Support Specialist

Marsh Risk; Bogotá; Hybrid; COP 18,000,000 - 30,000,000; Full time

Job summary

Marsh is seeking an Operations Support Specialist to join the Affinity team in Bogotá, Colombia. This hybrid role requires working in the office at least three days per week and provides back-office support for insurance policy servicing, certificate tracking, and payment follow-up.

You will handle changes to accounts, certificate tracking, missed-payment follow-up, and various policy transactions, while documenting work in tracker systems and maintaining accurate notes for internal reporting.

Qualifications

• Experience in high-volume administrative, operations, or back-office support (insurance/financial services preferred).
• Strong attention to detail and meticulous documentation.
• Ability to manage multiple priorities while meeting quality and turnaround expectations.
• Proficiency with Excel and workflow tracking tools.
• English proficiency.

Responsibilities

• Process account changes, including address, authorized officer, and name updates.
• Handle certificate tracking tasks, including new and renewal certificates.
• Manage missed payment follow-up activities, including first, second, and third notices.
• Support policy transactions such as cancellations, audits, vehicle changes, deductible changes, and scheduled auto tasks.
• Complete renewal-related processing for lines such as workers' compensation, EPLI, and NTL.
• Record work completed, time spent, and quantity processed in tracker systems.
• Maintain accurate notes and account details for internal tracking and reporting.
• Work efficiently across multiple operational queues while meeting quality and turnaround expectations.
• Additional duties as assigned / fill gaps as needed.

Skills

Attention to detail

Multi-tasking

English proficiency

Excel

Tools

Workflow tools

Excel

Job description

We are seeking a talented individual to join our Affinity team at Marsh. This role will be based in Bogotá, Colombia. This is a hybrid role that has a requirement of working at least three days a week in the office.

As an Operations Support Specialist, you will provide high-volume administrative and operational support related to insurance policy servicing, certificate tracking, payment follow-up, and account maintenance. You will ensure timely completion of back-office processing tasks, accurate tracking of client requests, and consistent documentation of work completed across multiple account types.

We will count on you to:

• Process account changes, including address, authorized officer, and name updates
• Handle certificate tracking tasks, including new and renewal certificates
• Manage missed payment follow-up activities, including first, second, and third notices
• Support policy transactions such as cancellations, audits, vehicle changes, deductible changes, and scheduled auto tasks
• Complete renewal-related processing for lines such as workers' compensation, EPLI, and NTL
• Record work completed, time spent, and quantity processed in tracker systems
• Maintain accurate notes and account details for internal tracking and reporting
• Work efficiently across multiple operational queues while meeting quality and turnaround expectations
• Additional duties as assigned / fill gaps as needed

What you need to have:

• Experience in high-volume administrative, operations, or back-office support (preferably in insurance or financial services)
• Strong attention to detail and consistent documentation/tracking discipline
• Ability to manage multiple priorities and meet quality and turnaround expectations
• Proficiency with standard business tools and trackers (e.g., Excel and workflow tools).
• English Prociency

What makes you stand out:

• Prior experience supporting insurance policy servicing, certificates, and/or billing follow-up
• Familiarity with policy transactions (cancellations, audits, vehicle/deductible changes, renewals)
• Experience working across multiple operational queues in a fast-paced environment

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

R_363894