Bilingual Insurance Operations Specialist - Hybrid (Bogotá)

Marsh Risk; Bogotá; Híbrido; COP 18.000.000 - 30.000.000; Jornada completa

Descripción de la vacante

Marsh is seeking an Operations Support Specialist to join the Affinity team in Bogotá, Colombia. This hybrid role requires working in the office at least three days per week and provides back-office support for insurance policy servicing, certificate tracking, and payment follow-up.

You will handle changes to accounts, certificate tracking, missed-payment follow-up, and various policy transactions, while documenting work in tracker systems and maintaining accurate notes for internal reporting.

Formación

• Experience in high-volume administrative, operations, or back-office support (insurance/financial services preferred).
• Strong attention to detail and meticulous documentation.
• Ability to manage multiple priorities while meeting quality and turnaround expectations.
• Proficiency with Excel and workflow tracking tools.
• English proficiency.

Responsabilidades

• Process account changes, including address, authorized officer, and name updates.
• Handle certificate tracking tasks, including new and renewal certificates.
• Manage missed payment follow-up activities, including first, second, and third notices.
• Support policy transactions such as cancellations, audits, vehicle changes, deductible changes, and scheduled auto tasks.
• Complete renewal-related processing for lines such as workers' compensation, EPLI, and NTL.
• Record work completed, time spent, and quantity processed in tracker systems.
• Maintain accurate notes and account details for internal tracking and reporting.
• Work efficiently across multiple operational queues while meeting quality and turnaround expectations.
• Additional duties as assigned / fill gaps as needed.

Conocimientos

Attention to detail

Multi-tasking

English proficiency

Excel

Herramientas

Workflow tools

Excel

Descripción del empleo

Marsh is seeking an Operations Support Specialist to join the Affinity team in Bogotá, Colombia. This hybrid role requires working in the office at least three days per week and provides back-office support for insurance policy servicing, certificate tracking, and payment follow-up.

You will handle changes to accounts, certificate tracking, missed-payment follow-up, and various policy transactions, while documenting work in tracker systems and maintaining accurate notes for internal reporting.