Strategic Customer Care & Key Accounts Manager

JBT Marel Corporation; Santiago; Híbrido; CLP 30.000.000 - 50.000.000; Jornada completa

Descripción de la vacante

JBT Marel Corporation is seeking a Customer Care Manager in Santiago to build long-term customer relationships, drive service sales, and lead aftersales programs. The role requires frequent travel (50–70%) and close collaboration with internal teams to deliver tailored solutions and maintain high customer satisfaction.

The ideal candidate will have a BS/BA in Engineering or Business and advanced English, with strong communication, negotiation, and account management experience.

Formación

• Bachelor’s degree in Engineering, Business Administration or related fields.
• Advanced English (B2+).
• Strong communication, negotiation and customer relationship skills.
• Travel availability 50–70%.

Responsabilidades

• Build and strengthen long-term customer relationships through frequent visits and continuous communication.
• Drive financial targets via proactive sales of services, spare parts and maintenance contracts.
• Analyze customer performance, needs and opportunities, turning insights into tailored solutions.
• Monitor customer satisfaction and lead action plans for continuous improvement.
• Lead the closure of new maintenance contracts and manage aftersales programs.
• Collaborate with internal teams to ensure seamless service delivery.

Conocimientos

Customer relationships

Communication

Negotiation

English proficiency (B2+)

Travel flexibility

Educación

Bachelor's degree in Engineering or Business

Descripción del empleo

JBT Marel Corporation is seeking a Customer Care Manager in Santiago to build long-term customer relationships, drive service sales, and lead aftersales programs. The role requires frequent travel (50–70%) and close collaboration with internal teams to deliver tailored solutions and maintain high customer satisfaction.

The ideal candidate will have a BS/BA in Engineering or Business and advanced English, with strong communication, negotiation, and account management experience.