Senior Customer Care & Solutions Manager (50–70% Travel)

jbtm; Chile; Presencial; CLP 35.782.000 - 62.147.000; Jornada completa

Descripción de la vacante

JBT Marel is seeking a Customer Care Manager to build enduring customer relationships, drive service sales, and manage key accounts across regions. You will analyze customer needs, monitor satisfaction, and lead aftersales initiatives to improve profitability.

The role requires a Bachelor’s degree, strong English, excellent communication skills, and willingness to travel 50-70% as part of regional coverage. Collaboration with cross-functional teams is essential for success.

Formación

• Bachelor’s degree in Engineering, Business Administration or related fields.
• Advanced English (B2+).
• Strong communication, negotiation and customer relationship skills.
• Availability for intensive travel (50-70%).
• Proven experience managing and supporting key accounts.

Responsabilidades

• Build and strengthen long-term customer relationships through visits and ongoing communication.
• Drive financial targets via proactive sales of services, spare parts and maintenance contracts.
• Analyze customer performance, needs and opportunities, turning insights into tailored solutions.
• Monitor customer satisfaction and lead action plans for continuous improvement.
• Lead the closure of new maintenance contracts and manage aftersales programs.
• Coordinate parts and service availability, including PO follow-ups, warranties and deliveries.
• Collaborate with internal sales, Key Account Managers, logistics, finance and procurement.
• Analyze market, customer and competitor data to provide strategic feedback.
• Ensure KPI performance: customer satisfaction, OTD, backlog, forecast and profitability.
• Foster strong relationships with product and industry experts to drive regional synergies.

Conocimientos

English proficiency

Communication

Negotiation

Customer relationships

Travel readiness

Key account management

Educación

Bachelor’s degree in Engineering or Business

Descripción del empleo

JBT Marel is seeking a Customer Care Manager to build enduring customer relationships, drive service sales, and manage key accounts across regions. You will analyze customer needs, monitor satisfaction, and lead aftersales initiatives to improve profitability.

The role requires a Bachelor’s degree, strong English, excellent communication skills, and willingness to travel 50-70% as part of regional coverage. Collaboration with cross-functional teams is essential for success.